Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Delighted integration
Send a Delighted survey after the conversation and act on a bad score the same day.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Delighted
Ask when it counts
A Delighted survey is sent as the conversation closes, when the experience is fresh, which is when people actually answer honestly.
Answer the unhappy score
A low Delighted response opens a Tidio conversation with the original transcript attached, so the recovery starts before the customer tells anyone else.
Turn a promoter into a review
A high Delighted score can trigger a friendly ask in the chat, which is a better moment for it than a mass email next quarter.
Know which conversations score badly
Delighted results sit next to the conversation and the agent, so patterns are visible rather than averaged away.
Overview
Delighted collects the score, and the useful part is what happens next. Connected to Tidio through Zapier or the Tidio API, a survey goes out when a conversation ends, and the answer comes back where the team can see it. A detractor opens a new chat with the transcript of what went wrong attached, and a promoter can be asked for the review or the referral while they still feel that way.
Key features
- Survey at the right moment with Delighted sent when the conversation actually ends
- Reopen on a low score so a detractor hears from a person, not a dashboard
- Ask promoters for more while the Delighted score is still fresh
- See the score in context next to the conversation that produced it
Delighted
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Delighted in minutes
1
Connect Tidio and Delighted
Link them with Zapier or the Tidio API so a closed conversation can trigger a Delighted survey to that person.
2
Decide what a score does
Map detractor and promoter responses to the follow up you want, from reopening a chat to a referral ask.
3
Act on the answer
Delighted keeps the scores and the reporting, and the follow up happens where the customer already talks to you.
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Frequently asked questions
Common questions about the Delighted integration
When should the survey be sent?
Most teams send it as the conversation is resolved, sometimes with a short delay. Delighted handles the sending and throttling, so nobody is surveyed twice in a week.
What happens to a bad score?
Whatever you decide. The common setup opens a new Tidio conversation with the transcript attached so an agent can respond, rather than leaving the score in a report.
Is the Delighted integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Delighted integration.