Read the mood of a conversation, sort it by topic, and keep personal data out of your logs.
Get more done with Tidio and AWS Bedrock integration
Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS Bedrock
Hand over with a summary
An AWS Bedrock model can summarize a Tidio conversation, so the next agent or the account owner starts with the short version.
Tag what the chat was about
Classification from AWS Bedrock can write tags back to the Tidio conversation, which makes reporting on topics possible without manual coding.
Spot the trend before it hurts
Conversations processed through AWS Bedrock show which issue is rising, which is earlier than a spike in ticket volume tells you.
Overview
AWS Bedrock gives you a set of foundation models behind one managed API, which makes it a practical place to process text you already have. Connect it to Tidio and your conversations are that text: chats can be classified, summarized or scored by the model you picked, and what comes back can tag the conversation, route it, or tell your team which topic is growing this week.
Key features
- Summarize long conversations so a handover does not mean reading everything
- Classify chats automatically into the topics and priorities your team works by
- Choose the model yourself from the ones your AWS Bedrock account already allows
- Keep the processing in AWS where your data and access rules already live
AWS Bedrock
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS Bedrock in minutes
1
Connect Tidio and AWS Bedrock
Send conversation text to your AWS Bedrock model with the Tidio API or Zapier, using your own AWS credentials.
2
Pick the model and the job
Decide which model runs and what it does, like a summary, a category or a sentiment score.
3
Write the result back
The output can return to the conversation as a tag, a note or a routing decision.
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Frequently asked questions
Common questions about the AWS Bedrock integration
Which model does this use?
Whichever one you have enabled in AWS Bedrock. The connection sends the text and reads the response, so the choice of model stays yours.
Where is the conversation text processed?
In your own AWS account, through AWS Bedrock. That matters for teams whose data rules say model processing has to happen inside their own cloud.
Is the AWS Bedrock integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS Bedrock integration.