Use Tidio to unify your Instagram DMs, mentions and replies for smooth, personal support.
Get more done with Tidio and ChatGPT integration
Use your custom GPT in live chat to handle more conversations your way.
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Integration availability depends on your Tidio plan.
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Overview
Bring your own GPT into Tidio and make it part of your support team. Use your custom-trained ChatGPT directly in the chat widget to answer questions, automate replies, and assist agents. Keep full control over how your AI behaves, while Tidio handles routing, handoffs, and the human side of support so you scale without losing quality.
Key features
- Use your custom GPT directly inside Tidio’s chat widget
- Automate replies with AI trained on your own data and logic
- Route chats between your GPT and human agents seamlessly
- Keep full control over tone, behavior, and handoff rules
ChatGPT
AI & LLMs
Tags
Custom Integration
Workflow Automation
Use cases
What you can do with Tidio and ChatGPT
Answer questions with your own GPT
Plug your custom ChatGPT into the Tidio widget and let it reply using the training, data and logic you gave it.
Hand the hard cases to a human
You set the rules for when ChatGPT should escalate, and Tidio routes the conversation to an agent from there.
Keep automated replies on brand
Tone, behavior and handoff rules stay yours, so a ChatGPT reply sounds like your team and not a generic assistant.
How it works
Connect ChatGPT in minutes
1
Connect your custom GPT
Bring the ChatGPT model you have already trained and connect it to Tidio. Your data, your logic.
2
Set the rules of engagement
Decide what the AI handles, how it should sound, and when a conversation goes to a human agent.
3
Put it to work in the widget
Your GPT starts answering in the chat widget and assisting agents, while Tidio handles routing and handoffs.
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Frequently asked questions
Common questions about the ChatGPT integration
Can I use my own custom GPT with Tidio?
Yes. Plug your custom GPT into Tidio’s chat widget and use it to handle conversations based on your own training, logic, and data.
Do I still control how the AI interacts with customers?
Fully. You define how your GPT responds, when it escalates, and how it hands conversations to your team so every interaction stays aligned with your brand.
Is the ChatGPT integration available on my plan?
The ChatGPT integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.