Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and AWS SageMaker integration
Score the person in the chat with your own model and treat them accordingly.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS SageMaker
Put a prediction in the reply
An AWS SageMaker endpoint returns a churn or value score for the visitor, and it reaches the Tidio conversation before the first answer goes out.
Send the risky ones to a person
A fraud or risk score from AWS SageMaker can route a Tidio chat to a human instead of an automated reply.
Train on what customers actually say
Conversation data from Tidio can be prepared for AWS SageMaker, so the next model version learns from real support text.
Overview
AWS SageMaker is where your data team's models are trained and served. Connect it to Tidio and a prediction can reach the place it changes something: the churn risk or the fraud score of the visitor asking a question can decide who answers, how fast, and what the first message says. The model stays yours, on your endpoint, and the conversation just gets smarter about who it is with.
Key features
- Score the visitor in the chat with a prediction from your own endpoint
- Route by what the model says so risk and value change who picks it up
- Feed the model real conversations so the next training run has better data
- Keep the model in your account where your team already governs it
AWS SageMaker
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS SageMaker in minutes
1
Connect Tidio and AWS SageMaker
Call your endpoint from a conversation with the Tidio API or Zapier, using your own AWS credentials.
2
Decide what the model sees
Choose which conversation and customer fields are sent for a prediction.
3
Act on the score
The result can route the chat, set a priority or appear as a note for the agent.
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Frequently asked questions
Common questions about the AWS SageMaker integration
Whose model is this?
Yours. The connection calls the AWS SageMaker endpoint you already serve, so the features, the training data and the governance stay with your team.
What can a score change in Tidio?
Routing, priority and what the first message says. The prediction is just another piece of context the conversation can act on.
Is the AWS SageMaker integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS SageMaker integration.