Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Claude integration
Route hard questions to Claude and send the answer back into the Tidio conversation.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Claude
Answer an off script question
Claude drafts the reply from the policy text you pass with the prompt, so the answer matches the wording you would use yourself.
Condense a thread before a handover
A long conversation reaches the agent as a short summary with the question and whatever has already been tried.
Reply in the language it came in
Claude answers in the visitor's own language, so one flow covers every market instead of one flow per market.
Sort conversations by what they ask
A label written by the model keeps routing rules off hand maintained keyword lists.
Overview
Claude is for the questions a scripted reply cannot cover: a refund policy written like a legal document, a thread that needs summarizing before a handover, an answer that has to land in the language the customer wrote in. Tidio passes the conversation to Claude through an automation platform or its own API, and the draft comes back into the same thread while the person is still reading it. Anthropic runs the model and you keep the API key.
Key features
- Long context A whole conversation fits in one prompt, not just the last message.
- Answers from your own text Claude drafts from the policy you pass in, not from what it remembers.
- Summaries for a handover An agent picks up a long thread with the history already condensed.
- Every language you sell in One prompt covers the languages your visitors actually write in.
Claude
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Claude in minutes
1
Point Tidio at your Anthropic key
A Zapier or Make step, or the Tidio API with a webhook, carries the message out and the answer back. Nothing is installed on either side.
2
Write the prompt once
The prompt holds your policy text and the tone you want, so Claude answers the same way in every conversation.
3
Decide what ships unread
Short answers can go straight to the visitor while anything about money or an account waits for an agent.
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Frequently asked questions
Common questions about the Claude integration
Which Claude model should we use?
Start with the fastest one that answers your questions well and move up only where the quality falls short. Chat replies are short, so the cost gap between models matters less than it looks on the price list. Latency is the part your visitors notice.
Do we pay Anthropic separately?
Yes. Claude runs on your own Anthropic API key and is billed by Anthropic, so usage stays under your control and visible in their console. Nothing is resold through the chat.
Is the Claude integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Claude integration.