Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Cohere integration
Put Cohere models behind your conversations, from classification to summaries in your own language.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Cohere
Tag what a conversation is about
Cohere classifies the message when it arrives, so routing and reporting run on a topic rather than on whichever tag an agent remembered.
Hand over with a summary
A long conversation is summarized by Cohere before it moves to another team, so the customer is not asked to explain it a second time.
Find the right passage
Cohere embeddings match a question to the section of your documentation that answers it, which beats a keyword search over a help center.
Work across languages
Cohere can detect the language and produce a draft in it, so a small team answers messages it would otherwise have to leave until someone bilingual arrives.
Overview
Cohere provides the models for classification, embeddings, summarization and generation, and a support inbox is full of text that could use them. Connected to Tidio through Zapier or the Tidio API, conversations can be sent to Cohere to be sorted by topic, summarized before a handover or matched against your help content, and the result comes back into the chat where the work is happening.
Key features
- Sort conversations by topic with a Cohere classifier instead of a manual tagging habit
- Summarize before a handover so the next person reads a paragraph, not a scroll
- Search your own content using Cohere embeddings over the docs you already wrote
- Draft the answer and let an agent edit it rather than start from nothing
Cohere
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Cohere in minutes
1
Connect Tidio and Cohere
Link them with Zapier, Make or the Tidio API, sending the conversation text to Cohere with your own key and prompt.
2
Decide what the model does
Classification, summarization, search or drafting, each returning to Tidio as a tag, a note or a suggested reply.
3
Keep a person in the loop
Cohere output arrives in the conversation, and an agent decides what is actually sent.
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Frequently asked questions
Common questions about the Cohere integration
What is sent to Cohere?
Only the text you pass in the workflow you build, using your own Cohere account and key. You decide which conversations are included and what is stripped out first.
Does this reply to customers automatically?
Only if you build it that way. Most teams start with classification and summaries, where Cohere output is used internally and an agent still writes the reply.
Is the Cohere integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Cohere integration.