Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and AWS Comprehend integration
Read the mood of a conversation, sort it by topic, and keep personal data out of your logs.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AWS Comprehend
Catch an unhappy chat early
AWS Comprehend scores the sentiment of a Tidio conversation, so the ones going badly can be escalated while there is still time to fix them.
Tag topics without the manual work
Key phrases and entities from AWS Comprehend can be written back as Tidio tags, which is what makes reporting on chat topics possible at all.
Keep personal data out of reports
AWS Comprehend finds personal details in a transcript and can redact them before the conversation is stored anywhere else.
Overview
AWS Comprehend reads text and returns what is in it: sentiment, entities, key phrases, personal data. Connect it to Tidio and your conversations become that text: an angry chat can be flagged before it escalates, every conversation can be tagged by topic without anyone doing it by hand, and personal details can be found and redacted before a transcript reaches your reports.
Key features
- Flag conversations by sentiment so a frustrated customer is not last in the queue
- Tag chats by topic with key phrases and entities read from the text
- Find and redact personal data before transcripts land in a report or a warehouse
- Detect the language first so a conversation reaches someone who can answer it
AWS Comprehend
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect AWS Comprehend in minutes
1
Connect Tidio and AWS Comprehend
Send conversation text to your own AWS account with the Tidio API or Zapier.
2
Choose what to analyze
Pick the jobs you need, like sentiment, key phrases or personal data detection.
3
Write the result back
The output becomes a tag, a priority or a redacted transcript, whichever you set up.
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Frequently asked questions
Common questions about the AWS Comprehend integration
What does AWS Comprehend do with a conversation?
It reads it and returns structure: sentiment, the entities mentioned, key phrases and any personal data. What you do with that is up to the workflow.
Does the text leave our AWS account?
The analysis runs in your own account, so the processing and the retention rules are the ones your team already set for AWS Comprehend.
Is the AWS Comprehend integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AWS Comprehend integration.