Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Brandfolder integration
Send approved brand assets from a conversation, with Brandfolder keeping the versions straight.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Brandfolder
Answer the asset request
Someone asking for a logo or a product shot gets the Brandfolder link in the chat, so the request does not sit in an inbox until Monday.
Send what is approved
The link points at the live Brandfolder asset, so a partner cannot publish a version your team retired months ago.
Know what went where
The asset shared and the person who asked are recorded together, so Brandfolder usage reflects what actually left the building.
Handle partner requests without a portal
Resellers and agencies ask in the chat they already use, and only the requests that need sign off reach the brand team.
Overview
Brandfolder is where the approved logos, images and one pagers live, and the people who need them tend to ask rather than search. Connected to Tidio through Zapier or the Tidio API, those requests are answered in the chat with a Brandfolder link, so the asset that goes out is the current one and the share is recorded like any other. Anything that needs sign off is routed instead of quietly emailed.
Key features
- Answer asset requests in chat with a Brandfolder link instead of an email attachment
- Always send the current version so an old logo does not go out in a press pack
- Keep track of what was shared with the request and the Brandfolder asset recorded together
- Route what needs approval when someone asks for an asset that is not open to everyone
Brandfolder
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect Brandfolder in minutes
1
Connect Tidio and Brandfolder
Link them with Zapier or the Tidio API and choose the Brandfolder collections that support is allowed to share.
2
Decide what can be sent
Open collections can be answered straight away, and anything restricted is routed for approval first.
3
Share from the conversation
Agents send the Brandfolder link, and the asset record shows where it went.
Discover more integrations
All Integrations
Answer questions with the right Brightcove video, and talk to viewers while they watch.
Handle asset requests in chat and keep every campaign file coming from Bynder.
Answer from the tables your team maintains in Coda, and write what happens in chat back.
Turn the questions customers actually ask into work in Content Workflow.
Boost your sales and engage customers wherever they are by adding Tidio to your Drupal site and grow your business.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Brandfolder integration
Do people need Brandfolder access?
No. They receive a share link with the permissions you set. Only your team works inside Brandfolder.
Can we stop old assets being sent?
Yes. Agents share links to the live Brandfolder asset rather than files, so when a version is replaced everyone who follows the link gets the new one.
Is the Brandfolder integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Brandfolder integration.