Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Brightcove integration
Answer questions with the right Brightcove video, and talk to viewers while they watch.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Brightcove
Send the walkthrough instead of the essay
The Brightcove video that explains a setup step is shared in the conversation, so the customer watches two minutes rather than reading ten.
Answer during the video
A viewer who asks a question mid demo reaches an agent who can see which Brightcove video they are on.
Follow the engagement
Brightcove says what a visitor watched and how far they got, so an agent opens with something better than how can I help.
Turn a webinar into pipeline
People watching a recorded Brightcove webinar can be asked in chat whether they want a demo, and the answer reaches your sales tools the same day.
Overview
Brightcove hosts the videos that already answer half of what customers ask: the setup walkthrough, the product demo, the webinar recording. Connected to Tidio through Zapier or the Tidio API, an agent or a bot sends the right one from the video library instead of typing the explanation again, and a viewer with a question can start a chat and be answered by someone who can see what they are watching.
Key features
- Answer with a video pulled from the Brightcove library rather than a wall of text
- Talk to people while they watch with the Brightcove video they are on in the agent's view
- Capture interest from the player so a question during a demo becomes a lead, not a bounce
- See what was watched using the Brightcove engagement data before the reply
Brightcove
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect Brightcove in minutes
1
Connect Tidio and Brightcove
Link the two with Zapier or the Tidio API, with read access to the Brightcove videos and analytics you want to use.
2
Match questions to videos
Decide which Brightcove videos answer which questions, and what the chat should do when a visitor is watching one.
3
Answer where they are
The video and the conversation sit on the same page, and the interest a viewer shows is recorded.
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Frequently asked questions
Common questions about the Brightcove integration
Can the chat send a specific Brightcove video?
Yes. Agents and automations share a link or an embed from the Brightcove library, so the customer gets the current version and the play data stays in Brightcove.
Does this track what people watch?
Brightcove keeps the analytics it already collects. What the integration adds is a view of that data next to the conversation, so support and marketing see the same visitor.
Is the Brightcove integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Brightcove integration.