Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Content Workflow integration
Turn the questions customers actually ask into work in Content Workflow.
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Integration availability depends on your Tidio plan.
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Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Content Workflow
Write what people ask for
A question that keeps coming up in Tidio creates a Content Workflow item, so the editorial queue is fed by demand instead of guesswork.
Send the brief with the evidence
The conversations behind a request go into Content Workflow, so the writer sees the exact wording customers used.
Track it to approval
Content Workflow status reaches the inbox, so support knows whether a page is drafted, in review or ready to send.
Retire the copy and paste answer
When the page is approved, agents share the link instead of retyping the explanation, and everyone is giving the same answer.
Overview
Content Workflow keeps briefs, drafts, reviews and approvals moving through the people who own them. The best evidence of what to write next sits in your inbox, where customers ask the same thing every week. Connected to Tidio through Zapier or the Tidio API, a recurring question becomes a Content Workflow item with the conversations attached, and when the page is approved, support knows it can start sending it.
Key features
- Raise content from real questions with the conversations attached as the brief
- Show what is missing so the Content Workflow queue reflects customer demand
- Follow the approval and know when a page is ready to be sent to customers
- Close the loop with support so a published answer replaces the typed one
Content Workflow
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect Content Workflow in minutes
1
Connect Tidio and Content Workflow
Link them with Zapier or the Tidio API and choose which Content Workflow projects a conversation can create items in.
2
Decide what earns a brief
Set the rule, usually a tag or a repeat count, that turns questions into a Content Workflow item.
3
Publish and tell support
Approval in Content Workflow reaches the inbox, so the new page is used from the day it goes live.
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Frequently asked questions
Common questions about the Content Workflow integration
How do we know what to write?
From the conversations. Tagged questions in Tidio can be counted and passed to Content Workflow, so a brief is raised for the topics customers actually keep asking about.
Who sees the customer wording?
Whoever works the item. The transcript or an extract goes into Content Workflow as part of the brief, so the writer is not working from a one line summary.
Is the Content Workflow integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Content Workflow integration.