Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Drupal Integration
Boost your sales and engage customers wherever they are by adding Tidio to your Drupal site and grow your business.
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Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Drupal
Add live chat to your Drupal site
Drop one JavaScript snippet into your Drupal theme and the Tidio widget loads on your pages, with your existing theme untouched.
Choose which pages show the widget
Because the script sits at theme or page level, you decide whether chat loads across the whole Drupal site or only on selected pages.
Answer Drupal visitors from one inbox
Messages from your site land in Tidio next to other channels like email, Messenger, and WhatsApp, so nothing gets lost between tools.
Overview
Connect Tidio with your Drupal website to centralize customer conversations in one lightweight help desk. The integration lets you add live chat to your site with a simple script, without complex configuration. Messages from visitors land directly in Tidio, where agents can reply faster, stay organized, and keep full context. It’s an easy way to improve response times and customer experience without adding new tools or overhead.
Key features
- Add Tidio live chat to any Drupal site using a simple JavaScript snippet
- Reply to customers in real time from one organized inbox
- Manage visitor messages directly in Tidio’s help desk
- Works with existing Drupal themes and pages
Drupal
CMS
Tags
Website Builder
How it works
Connect Drupal in minutes
1
Copy your installation code
In the Tidio panel, open Settings, then Live Chat, then Installation, and copy the JavaScript snippet.
2
Paste it into your Drupal theme
Add the snippet to your theme template file just before the closing head tag, then upload the file back to your server.
3
Start chatting with visitors
The widget shows up on your Drupal site and every message arrives in your Tidio help desk inbox.
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Frequently asked questions
Common questions about the Drupal integration
How do I install Tidio on a Drupal website?
Log into your Tidio panel and go to Settings > Live Chat > Installation. Copy the JavaScript installation code and then access your Drupal site files via FTP. Paste the code into your theme’s template file (e.g., header.tpl.php or html.tpl.php) right before the closing </head> tag, save, and upload the file back to your server.
Can I control where the chat widget appears on my Drupal site?
Yes. Because the script is added at the theme or page level, you can decide whether it loads globally across the site or only on selected pages, depending on where you place the code.
Can I manage conversations from all customer channels in one place?
Yes. Tidio brings live chat, email, Facebook Messenger, Instagram, and WhatsApp messages into one help desk inbox. Your team can see every conversation in a single view, reply faster, and keep full context, without switching between tools or losing track of customers.
Is the Drupal integration available on my plan?
Yes. The Drupal integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.