Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Conversica integration
Hand a lead between Conversica and a live agent without either of them starting over.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Conversica
Take the handover properly
When Conversica marks a lead as interested, the conversation moves to Tidio with the history attached, so the first human message is not a reintroduction.
Answer what the assistant could not
Questions Conversica cannot resolve reach an agent in the chat, and the answer is recorded on the same lead.
Stop the follow ups in time
A purchase or a clear no in Tidio updates the lead, so Conversica retires it instead of sending another polite reminder.
Work from one history
Email exchanges from Conversica and chat conversations sit against the same person, so nobody has to piece the story together.
Overview
Conversica works leads by email until someone is interested enough to talk. Tidio is where that conversation continues when they arrive on the site. Connected through Zapier or the Tidio API, the two share what they know: an agent sees the Conversica exchange behind a visitor, and what happens in the chat updates the lead, so a person who has already answered questions is not asked them again by an assistant.
Key features
- See the Conversica thread so an agent knows what the lead has already been asked
- Pick up a hot lead in chat when Conversica flags one as ready to talk
- Send the outcome back so Conversica stops chasing someone who bought
- Keep one lead record with email and chat activity on the same history
Conversica
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Conversica in minutes
1
Connect Tidio and Conversica
Link them with Zapier or the Tidio API and choose which Conversica lead fields and conversation outcomes reach the chat.
2
Set the handover rules
Decide which Conversica statuses move a lead into a live conversation and what an agent can change.
3
Keep both sides updated
Chat outcomes are written back to Conversica, and the lead record stays in one piece.
Discover more integrations
All Integrations
Read the mood of a conversation, sort it by topic, and keep personal data out of your logs.
Score the person in the chat with your own model and treat them accordingly.
Keep website chat and student outreach telling the same story, in both directions.
Use your custom GPT in live chat to handle more conversations your way.
Route hard questions to Claude and send the answer back into the Tidio conversation.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Conversica integration
Does the customer notice the handover?
Only in a good way. The agent opens with the context from Conversica, so the person is not asked to repeat what they already wrote by email.
What is sent back to Conversica?
The outcome you map, such as interested, not now, bought or disqualified. Conversica keeps the campaigns and decides what happens next with the lead.
Is the Conversica integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Conversica integration.