Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and DeepSeek integration
Run DeepSeek models over your conversations to triage, extract and draft before an agent replies.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and DeepSeek
Sort the queue by intent
DeepSeek reads the first message and decides whether it is billing, a bug or a sales question, so routing does not depend on a keyword rule.
Read the long one for them
A message that runs to six paragraphs is reduced by DeepSeek to what happened and what is being asked, with the original still there.
Extract what the workflow needs
Order numbers, dates and addresses are pulled out of the text by DeepSeek, so the next step runs without an agent retyping them.
Answer in their language
DeepSeek can translate an incoming message and draft the reply, so a message in a language nobody on shift speaks still gets answered today.
Overview
DeepSeek provides models that are good at reasoning over text at a price that makes running them on every conversation realistic. Connected to Tidio through Zapier or the Tidio API, an incoming message can be classified, a long thread reduced to the facts, an attached document read for the order number, and the result handed to the agent. What is sent, and what is done with the answer, stays your decision.
Key features
- Triage on arrival so a DeepSeek model sorts the queue before anyone opens it
- Pull the details out such as order numbers and dates buried in a long message
- Draft a first reply for an agent to correct rather than write from scratch
- Work in more languages with DeepSeek translating what a small team cannot
DeepSeek
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect DeepSeek in minutes
1
Connect Tidio and DeepSeek
Link them with Zapier, Make or the Tidio API, calling DeepSeek with your own key and the prompt you have written.
2
Choose the job
Classification, extraction, summary or a draft reply, each returning to the conversation as a tag, a note or a suggestion.
3
Leave the decision to a person
The DeepSeek output reaches the agent, who decides what is sent to the customer.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the DeepSeek integration
What data goes to DeepSeek?
Only the text your workflow sends, using your own DeepSeek account. You decide which conversations are included and what is removed before the call is made.
Will it answer customers on its own?
Only if you build it that way. Most teams keep DeepSeek on triage, extraction and drafting, where a mistake costs nothing because an agent reviews it.
Is the DeepSeek integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the DeepSeek integration.