Capture new leads and turn prospects into customers without any hassle, keeping your CRM updated automatically.
Get more done with Tidio and Email integration
Manage emails and chats in one inbox to reply faster and keep every conversation in context.
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Category
Customer Service
Available in
Overview
Centralize customer conversations without changing how you work. Forward emails from any provider straight into Tidio and handle them like tickets alongside live chat. Keep full conversation history, assign cases, and respond faster from one clear workspace. Built for teams that want organized support without adding complexity or extra tools.
Key features
- Handle emails and chats in one shared inbox
- Automatically forward emails as support tickets
- Keep a full conversation history for better replies
- Assign, prioritize, and collaborate on tickets
- Respond from one interface without switching tools
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Frequently Asked Questions
Common questions about Integration with Email
How does email integration work in Tidio?
Emails are automatically forwarded to your Tidio inbox, where they appear as tickets you can manage alongside chat conversations.
Can I use any email provider?
Yes. You can connect Gmail, Outlook, or any provider that supports email forwarding.
Will my team see full email conversations?
Yes. Tidio keeps the full thread and context, so your team can respond accurately without switching tools.