Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Gemini integration
Send conversations and the screenshots in them to Gemini, and get something useful back.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Gemini
Understand the image
A screenshot of an error can be sent to Gemini, so the agent gets the message and the context without asking the customer to type it out.
Shorten the long story
Gemini reduces a twelve message thread to what happened and what is being asked, which is what the next person actually needs.
Sort the incoming queue
Gemini classifies a message by topic and urgency, so routing does not depend on which keyword somebody happened to use.
Cover more languages
Gemini can translate and draft a reply, so a message in a language nobody on shift reads still gets answered the same day.
Overview
Gemini reads text and images, which matters in support because half of what customers send is a screenshot of the problem. Connected to Tidio through Zapier or the Tidio API, a conversation and its attachments can be sent to Gemini to be summarized, classified or read for the error message in the picture. The result comes back into the chat as a note or a draft, and an agent decides what to do with it.
Key features
- Read the screenshot so Gemini can describe the error a customer sent as an image
- Summarize a long thread before it is handed to somebody else
- Classify on arrival so the queue is sorted before an agent opens it
- Draft the reply with Gemini writing a first version an agent edits
Gemini
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Gemini in minutes
1
Connect Tidio and Gemini
Link them with Zapier, Make or the Tidio API, calling Gemini with your own key and the prompt you wrote.
2
Pick the job
Summary, classification, image reading or a draft reply, each returning to the conversation as a note or a suggestion.
3
Keep a person deciding
The Gemini output lands in the chat, and an agent chooses what is sent.
Discover more integrations
All Integrations
Read the mood of a conversation, sort it by topic, and keep personal data out of your logs.
Score the person in the chat with your own model and treat them accordingly.
Keep website chat and student outreach telling the same story, in both directions.
Use your custom GPT in live chat to handle more conversations your way.
Route hard questions to Claude and send the answer back into the Tidio conversation.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Gemini integration
What is sent to Gemini?
Only the text and attachments your workflow passes, through your own Google account and key. You decide which conversations are included and what is removed first.
Can it answer customers directly?
Only if you build it that way. Most teams keep Gemini on triage, summaries and drafts, where a mistake is caught by the agent before anything is sent.
Is the Gemini integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Gemini integration.