Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Google Vision integration
Read what is in the image a customer sent, using Google Vision instead of asking them to type it.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Google Vision
Get the number off the label
Google Vision reads the serial or order number from a photo, so the lookup runs without a customer squinting at small print.
Identify the product
Labels from Google Vision suggest which item is in the picture, which speeds up a returns or parts conversation.
Turn a receipt into data
A photographed receipt or invoice can be read by Google Vision, so the amounts and dates reach the workflow instead of an agent's clipboard.
Keep unpleasant uploads out
The Google Vision safety check can flag an image before it appears in the inbox, which matters on a public chat widget.
Overview
Customers send photos: a serial number, a receipt, a damaged part, an error on a screen. Connected to Tidio through Zapier or the Tidio API, that image can go to Google Vision and come back as text and labels, so the number is extracted, the object is recognized and the workflow can carry on. Uploads can also be screened before an agent ever opens them.
Key features
- Extract the text so Google Vision reads a serial number off a photo
- Recognize what it is with labels that tell you which product is in the picture
- Screen what is uploaded using the Google Vision safety check before anyone sees it
- Skip the typing so a customer does not have to transcribe a label by hand
Google Vision
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Google Vision in minutes
1
Connect Tidio and Google Vision
Link them with Zapier, Make or the Tidio API, sending the attachment to Google Vision with your own key.
2
Choose what to detect
Text, labels, logos or safety, each returning to the conversation as a note or a field for the next step.
3
Use the result
The extracted value drives a lookup or a form, and an agent still sees the original image.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Google Vision integration
How accurate is reading a photo?
Good enough for printed text and labels, less so for handwriting or a blurred picture. Most workflows show the extracted value to the agent for a glance before it is used.
What is sent to Google Vision?
Only the attachment your workflow passes, through your own Google Cloud project. You decide which conversations and file types are included.
Is the Google Vision integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Google Vision integration.