Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Grok integration
Use Grok to judge tone and urgency in a conversation before it becomes a problem.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Grok
Catch the angry message early
Grok scores the sentiment of an incoming message, so the one that is going to end up in a public review is answered first.
Order the queue honestly
Urgency judged from the text, rather than who wrote in first, means a serious problem is not behind three questions about delivery times.
Fix the tone of a reply
A draft can be sent to Grok to be rewritten more plainly or more warmly, which helps when a frustrated agent is answering a frustrated customer.
Shorten the handover
Grok reduces a long conversation to what happened and what is being asked, so the next person is not reading twenty messages.
Overview
Some messages need answering first, and the words usually give it away. Connected to Tidio through Zapier or the Tidio API, a conversation can be sent to Grok to be scored for sentiment and urgency, summarized or rewritten in a calmer tone, with the result returning to the inbox. It runs on your own key, on the conversations you choose, and an agent still decides what gets sent.
Key features
- Score the tone so Grok flags the message that is about to escalate
- Sort by urgency and let the queue reflect who needs answering first
- Soften a draft by asking Grok to rewrite a reply before it goes out
- Summarize the thread so a handover takes a paragraph rather than a scroll
Grok
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Grok in minutes
1
Connect Tidio and Grok
Link them with Zapier, Make or the Tidio API, calling Grok with your own key and prompt.
2
Choose the job
Sentiment, urgency, summary or a rewritten draft, each returning to the conversation as a tag, a note or a suggestion.
3
Keep the agent deciding
The Grok output informs the queue and the draft, and a person sends the reply.
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Frequently asked questions
Common questions about the Grok integration
What is sent to Grok?
Only the text your workflow passes, using your own account and key. You decide which conversations are included and what is stripped out beforehand.
Can it reply on its own?
Only if you build it that way. Sentiment scoring, routing and drafting are the safer starting points, because an agent sees the result before a customer does.
Is the Grok integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Grok integration.