Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Gusto integration
Answer pay, benefits and time off questions from Gusto without the HR inbox.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Gusto
Answer what they were paid
The Gusto payroll record answers a question about a deduction or an amount, which is most of what an HR inbox contains after payday.
Give the real balance
Time off remaining comes from Gusto, so an employee planning a holiday gets a number instead of a guess.
Book the time off
A request made in the conversation is created in Gusto, and the manager approves it in the place they already do.
Help a new starter
Benefits, enrollment and first week questions are answered from Gusto, so a new employee is not chasing somebody for basics.
Overview
Gusto holds the payroll, the benefits and the time off balances that employees ask about every month. Connected to Tidio through Zapier or the Tidio API, the chat answers from the record: what the last payslip says, how much leave is left, which plan somebody is on. Requests such as booking time off or updating a detail are created in Gusto, so HR approves instead of transcribing.
Key features
- Answer the payslip question with the Gusto record rather than a forwarded email
- Give the leave balance so a time off question gets a number
- Take the request and create it in Gusto for the usual approval
- Explain the benefits using the Gusto enrollment for that employee
Gusto
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Gusto in minutes
1
Connect Tidio and Gusto
Link them with Zapier or the Tidio API, with access limited to the Gusto employee data HR approves for this.
2
Decide what staff can see
Choose which Gusto fields reach a conversation and which requests may be created from one.
3
Keep HR in Gusto
Gusto stays the system of record for pay, benefits and leave, and the chat is where people ask.
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Answer people questions in chat with the employee record already in front of you.
Turn chat questions into training, and keep learner progress next to the conversation.
Answer time-off and policy questions in chat, with the employee's own record in view.
Answer course, deadline and grade questions in chat, with the Canvas record behind the reply.
Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Gusto integration
Is payroll data safe in a chat?
Only the fields you map are read, and only for the employee in the conversation. Gusto keeps the records and its own permissions still apply.
Can the chat run payroll?
No, and it should not. Payroll runs stay in Gusto with the approvals they require. The integration answers questions and creates requests.
Is the Gusto integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Gusto integration.