Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and IBM Watson STT integration
Turn call and voice note audio into text that IBM Watson STT hands to a Tidio conversation.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and IBM Watson STT
Log the call without typing
A recorded call goes to IBM Watson STT and comes back as text on the Tidio ticket, so the next agent reads what happened.
Answer a voice note
A customer describes a fault out loud, IBM Watson STT turns it into text, and the agent replies to the detail rather than asking for it again.
Handle more than one language
IBM Watson STT transcribes the language spoken, which keeps voice support workable for a team that answers in text.
Report on spoken contacts
Once calls are text, IBM Watson STT output can be counted and grouped the same way chats are, so voice stops being a blind spot.
Overview
IBM Watson STT transcribes audio into text, across languages and noisy recordings. Support gets audio all the time: a voice note about a broken product, a call that ended without notes, a recording attached to a ticket. Sending that audio to IBM Watson STT through Zapier or the Tidio API puts the words in the conversation, where they can be searched, tagged and answered by whoever picks the chat up next.
Key features
- Voice notes become readable audio a customer sends turns into text in the conversation
- Calls arrive with a transcript IBM Watson STT writes up the call so notes are not optional
- Search what was said transcribed text is findable the way chat text already is
- Keep languages covered IBM Watson STT transcribes the languages your customers use
IBM Watson STT
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect IBM Watson STT in minutes
1
Connect Tidio and IBM Watson STT
Pass audio from a Tidio conversation to IBM Watson STT with Zapier or the Tidio API.
2
Set up the transcription
Choose the model, the language, and whether you want speaker labels and confidence scores back.
3
Put the text on the ticket
The transcript is written into the Tidio conversation and kept with the rest of the history.
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Frequently asked questions
Common questions about the IBM Watson STT integration
How accurate is the transcript?
Good on clear speech and worse on crosstalk, strong accents and background noise. IBM Watson STT returns confidence scores, so you can flag the low ones for a person to check rather than trusting everything.
Can long recordings be handled?
Yes. IBM Watson STT takes batch jobs, so a long call is submitted, processed in the background, and written back to the Tidio conversation when it is done.
Is the IBM Watson STT integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the IBM Watson STT integration.