Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and IBM Watson TTS integration
Turn Tidio replies and updates into spoken audio with IBM Watson TTS.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and IBM Watson TTS
Send an update by voice
An order or appointment update written in Tidio goes to IBM Watson TTS and reaches the customer as a voice message.
Make answers accessible
IBM Watson TTS gives customers who rely on audio the same reply everyone else reads, without a second process to maintain.
Speak the customer's language
IBM Watson TTS covers dozens of voices and languages, so an answer does not have to be recorded again for each market.
Keep IVR prompts current
When a prompt changes, edit the text and let IBM Watson TTS regenerate the audio, instead of finding time to record it again.
Overview
IBM Watson TTS reads text out loud in dozens of voices and languages. It covers the half of support that chat cannot: an answer for someone who is not looking at a screen, an order update that works better as a voice message, an IVR prompt that changes every week. Connected through Zapier or the Tidio API, text written once in Tidio can be delivered as audio without anyone booking a recording session.
Key features
- Replies read out loud IBM Watson TTS turns a written answer into an audio file
- Accessible answers customers who are not reading a screen still get the reply
- Voices in many languages the same text is spoken in the language the customer uses
- Prompts without a studio IVR and voicemail audio is generated from text, not recorded
IBM Watson TTS
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect IBM Watson TTS in minutes
1
Connect Tidio and IBM Watson TTS
Send the text from a Tidio conversation to IBM Watson TTS using Zapier or the Tidio API.
2
Pick the voice
Choose the voice, language and audio format, and add pronunciation rules for your product names.
3
Deliver the audio
The file goes wherever it is needed: attached to the conversation, passed to a phone system, or stored.
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Frequently asked questions
Common questions about the IBM Watson TTS integration
Does it sound like a person?
Close, on the newer voices. IBM Watson TTS handles ordinary sentences well and struggles with unusual product names, which is what the custom pronunciation rules are for.
Where does the audio file go?
Wherever your automation sends it. IBM Watson TTS returns a file, and teams attach it to the Tidio conversation, pass it to a phone system, or store it with the ticket.
Is the IBM Watson TTS integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the IBM Watson TTS integration.