Move from Intercom to a simpler help desk

Move your conversations from Intercom to Tidio and keep your support history organized in one simple help desk.

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Category:

Customer Service

Available in:

All plans

Overview

Centralize customer conversations without losing context. The Intercom integration lets you migrate your chat history, users, and conversations directly into Tidio. Your team keeps full visibility into past interactions, works from one clean inbox, and avoids switching tools. The process is guided, predictable, and designed to get you up and running fast, without enterprise-style setup or hidden complexity.

Key features

Import Intercom conversations and users into Tidio
Preserve message history for full customer context
Map conversations directly to Tidio tickets
Simple, step-by-step migration process
Keep support workflows running without downtime

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Frequently Asked Questions

Common questions about Integration with Intercom

What data can I migrate from Intercom to Tidio?

You can migrate conversations, users, and message history from Intercom into Tidio. This ensures agents retain full context and can continue conversations with visibility into past interactions.

How does the migration affect my ongoing support work?

The migration is designed to be handled without disrupting your day-to-day support. Once completed, imported conversations appear in Tidio as tickets, allowing your team to continue working from a single inbox.

Is the migration process manual or automated?

The process is guided directly in the Tidio panel. You follow clear steps to connect Intercom and import your data without custom development or external tools.