Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Kaltura integration
Point customers at the right Kaltura video during a Tidio chat instead of describing the steps.
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Integration availability depends on your Tidio plan.
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Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Kaltura
Answer how-to questions with video
Instead of typing eight steps, the agent sends the Kaltura walkthrough that covers them and stays on the chat to confirm it worked.
Find the moment in a recording
Captions and metadata narrow a long Kaltura session down to the part the customer needs.
Learn which clips resolve issues
Engagement data next to conversation outcomes shows which videos are worth remaking.
Help learners who are stuck
A student asking about a course module gets the Kaltura entry for it rather than a page of text.
Overview
Kaltura holds the video: product walkthroughs, course modules, recorded sessions. A support answer is often a two minute clip somebody already made. Reading Kaltura entries and categories into Tidio lets an agent search the library and send the exact video while the customer is still in the conversation. Engagement data can travel the other way, so you learn which clips resolve questions and which ones need a rewrite.
Key features
- Search the video library from chat Agents find Kaltura entries by title, category or tag without leaving Tidio.
- Send a link, not instructions The clip goes into the conversation as a link the customer can open.
- Captions make answers findable Kaltura transcripts let agents find the moment that answers the question.
- See which videos help Play and watch time data shows which clips end conversations.
Kaltura
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect Kaltura in minutes
1
Connect Kaltura and Tidio
Zapier, Integrately or Make can pass entries across, or a service can query Kaltura and post to the Tidio API.
2
Choose what agents can search
Expose the categories and channels support should share. Keep unpublished and internal media out.
3
Keep Kaltura as the source
Entries, permissions and captions stay in Kaltura. Tidio only reads and links.
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Frequently asked questions
Common questions about the Kaltura integration
Can we share videos that are not public?
Only if the link works for the person receiving it. Kaltura entry permissions still apply, so a private entry will not open for a customer. Keep a published category for support-facing clips and point agents at that, or generate a time limited link if your Kaltura setup supports it.
Does this replace our help center?
No. It gives agents a second option when a written article is the wrong format. A Kaltura clip answers setup and interface questions faster than a paragraph, and the article stays for people who prefer to read or need to copy a value out of it.
Is the Kaltura integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Kaltura integration.