Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Kazoo HR integration
Answer employee questions in Tidio with their Kazoo HR profile, goals and recognition in view.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Kazoo HR
Run an internal help desk
People ask about rewards and reviews. The agent sees the Kazoo HR record and answers instead of forwarding the message to HR.
Recognize good work in the moment
A manager can send a Kazoo HR recognition from the conversation where the work was mentioned.
Answer review cycle questions
Cycle dates and goal progress turn a vague question into a one line answer.
Support new hires
Onboarding questions get answered against what the system already has, so the gaps are obvious.
Overview
Kazoo HR holds recognition, goals, reviews and the survey results behind them. Internal support desks field the questions that come out of it: where a reward went, what a review cycle expects, why a profile looks wrong. Reading Kazoo HR into Tidio lets whoever staffs the desk see the person's record and give a straight answer. Sending recognition or a feedback request back from the conversation is possible too, so a thank you in chat can become a real entry.
Key features
- The employee record in the chat See the Kazoo HR profile of the person asking.
- Goals and review status Answer cycle questions with the actual dates and stages.
- Recognition from a conversation Send a Kazoo HR recognition without opening another tab.
- Kazoo HR stays the record Profiles, awards and reviews are written where they belong.
Kazoo HR
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Kazoo HR in minutes
1
Connect Kazoo HR and Tidio
Zapier, Integrately or Make links the two, or a service reads Kazoo HR and posts to the Tidio API.
2
Decide what the desk can see
Profile, goals and recognition are usually enough. Leave sensitive review notes out.
3
Write back carefully
Recognition and feedback requests can be created from chat. Kazoo HR stays the record.
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Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Kazoo HR integration
Is it safe to show HR data in a chat tool?
It depends what you expose. Profile, goals and recognition are the kind of thing an employee can already see about themselves. Review notes and compensation should stay in Kazoo HR. Decide the field list before you connect anything, and keep access limited to the people who staff the desk.
How does the desk know who it is talking to?
The lookup keys on the person's email or employee ID, so the Kazoo HR record that comes back is theirs and not somebody else's. For internal desks that usually means running the chat behind your sign-in, where the identity is already known.
Is the Kazoo HR integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Kazoo HR integration.