Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and KROW.ai integration
Answer project, staffing and timesheet questions in Tidio with KROW.ai data in view.
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Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and KROW.ai
Answer project questions fast
The KROW.ai project, its milestones and its dates reach the desk, so the answer does not need a resource manager.
Settle timesheet queries
Entries from KROW.ai show what was submitted and approved, which ends most billing arguments.
Check who is available
Utilization and capacity data answers a staffing question during the conversation.
Raise corrections properly
A timesheet fix agreed in chat becomes a KROW.ai item with the detail attached.
Overview
KROW.ai holds the project side of a services business: who is booked, on what, for how long, and what the budget looks like. Internal desks get asked about all of it. Reading KROW.ai into Tidio means whoever staffs the desk can see the project, the allocation and the timesheet rather than forwarding the question to a resource manager. Requests can go back too, so a timesheet correction raised in chat becomes a real item in KROW.ai.
Key features
- Project detail in the chat See the KROW.ai project, its dates and who is on it.
- Allocation without asking Answer who is booked and how much capacity is left.
- Timesheet questions answered Entries from KROW.ai settle most payroll and billing queries.
- KROW.ai stays the record Allocations and approvals are made where they belong.
KROW.ai
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect KROW.ai in minutes
1
Connect KROW.ai and Tidio
Zapier, Integrately or Make links the two, or a service reads KROW.ai and posts to the Tidio API.
2
Choose what the desk sees
Project, allocation and timesheet status cover most questions. Leave rates and margins out.
3
Send changes back
Corrections and requests are created in KROW.ai, which keeps the approvals.
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Frequently asked questions
Common questions about the KROW.ai integration
Should the desk see budgets and rates?
Usually not. Project dates, allocation and timesheet status answer the questions people actually ask. Rates and margins turn an internal desk into a place where commercial data leaks. Pick the field list before you connect anything, and keep the sensitive numbers in KROW.ai.
Can approvals happen in the chat?
Better to raise them in chat and approve in KROW.ai. The conversation is a good place to gather the correction and the reason for it, but a timesheet or allocation approval should carry an audit trail, and that is what the system of record is for.
Is the KROW.ai integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the KROW.ai integration.