Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and Microsoft SQL Database integration
Read the account data behind a Tidio chat straight from Microsoft SQL Database.
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Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Microsoft SQL Database
Answer from the source
A query against Microsoft SQL Database gives the agent the subscription or order as it stands right now.
Expose a view, not a table
Support sees the columns you chose, with no path into the rest of the schema.
React to a data change
A new row can open a conversation, so a failed renewal is noticed the same day.
Skip building a service first
A read query answers most questions before anyone writes an internal tool.
Overview
Most companies have the answer in a database before they have it in a SaaS tool: the subscription, the usage, the order, the entitlement. Microsoft SQL Database is often that place. A read query keyed on the customer, exposed to Tidio through a small service, gives the agent the fact they need without a second tab or a message to engineering. Writes can follow later, once you know which ones a conversation should make.
Key features
- The real record in the chat A query against the database, not a stale copy of it.
- Only the fields you expose A view decides what support is able to see.
- No new source of truth Nothing is duplicated to make the chat work.
- Writes when you are ready Start read-only and add updates deliberately.
Microsoft SQL Database
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Microsoft SQL Database in minutes
1
Connect Microsoft SQL Database and Tidio
A small service queries the database and posts to the Tidio API, or a webhook fires when a row changes.
2
Expose a view
Create a read-only view with the columns support needs, and query that rather than the tables.
3
Add writes carefully
If a conversation should update Microsoft SQL Database, do it through a stored procedure.
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Frequently asked questions
Common questions about the Microsoft SQL Database integration
Is exposing a database to a chat tool safe?
It is if you go through a service and a view. Nothing should connect Tidio to Microsoft SQL Database directly. A small service holds the credentials inside your network, queries a read-only view with a parameter, and returns a few fields. That is a much smaller surface than an API key with table access.
Should conversations write to the database?
Start by assuming no. Reads answer most questions and cannot break anything. When a write is genuinely worth it, put it behind a stored procedure with its own validation, so Microsoft SQL Database enforces the rules rather than trusting whatever the chat sent.
Is the Microsoft SQL Database integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Microsoft SQL Database integration.