Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Microsoft Text Translate integration
Translate chat in both directions with Microsoft Text Translate so one team covers more languages.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Microsoft Text Translate
Answer messages in any language
Microsoft Text Translate turns an inbound question into English and the reply back again, live in the conversation.
Route by detected language
When a fluent speaker is on shift, language detection sends the chat to them instead.
Read transcripts your team cannot
Translated transcripts mean quality review is not limited to English conversations.
Localize outgoing messages
Notices and follow-ups can go out in the language the customer wrote in.
Overview
Microsoft Text Translate detects a language and translates it, in both directions, fast enough for a live conversation. That is the whole requirement for answering a Spanish or Japanese message with an English speaking team. Passing Tidio messages through it means the agent reads the question in their own language and the customer reads the answer in theirs. It is not a replacement for a fluent speaker on complicated cases, but it clears the routine ones.
Key features
- Both directions in the chat Inbound messages and outbound replies are both translated.
- Language detected for you No need to ask the visitor which language they want.
- One team, more languages Cover markets where nobody on the team speaks the language.
- Product terms handled Dictionary lookups keep product names translated sensibly.
Microsoft Text Translate
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Microsoft Text Translate in minutes
1
Connect Microsoft Text Translate and Tidio
Zapier, Integrately or Make can pass messages for translation, or the Tidio API can post the translated text back.
2
Decide what gets translated
Inbound messages always, replies for the languages your team cannot write in.
3
Tell the customer
Say that translation is in use, so an odd phrase reads as a translation rather than rudeness.
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Route hard questions to Claude and send the answer back into the Tidio conversation.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Microsoft Text Translate integration
Is machine translation good enough for support?
For routine questions, yes. Order status, delivery, password resets and returns translate reliably. Complaints, legal wording and anything a customer will quote back at you deserve a person who speaks the language. Set that boundary rather than assuming Microsoft Text Translate covers everything.
Should we tell customers we translate?
Yes, and a single line is enough. It sets expectations for an awkward sentence, and it lets the customer switch to English if they would rather. Hiding it is what turns a small translation error into a complaint about being misled.
Is the Microsoft Text Translate integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Microsoft Text Translate integration.