Run your conversations through the model you chose in AWS Bedrock and act on what it finds.
Get more done with Tidio and Mistral AI integration
Use Mistral AI models on Tidio conversations for classification, summaries and draft replies.
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Integration availability depends on your Tidio plan.
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Category
AI & LLMs
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Mistral AI
Triage the first message
Mistral AI labels the conversation, so refunds, bugs and billing questions go to different queues.
Hand over with a summary
A long thread becomes a short summary before it reaches the next agent.
Extract structured details
Order numbers and addresses come out of the message as fields you can use.
Draft the reply, then check it
Mistral AI suggests wording and the agent decides what actually gets sent.
Overview
Mistral AI gives you capable models with open weights, which matters if you want control over where inference runs and what it costs. Applied to support, the useful jobs are unglamorous: classify the first message, summarize a long thread for the next agent, pull the order number out of a paragraph, draft a reply for a person to check. Sending Tidio conversations to Mistral AI through the API covers all of those.
Key features
- Classify and route A Mistral AI call turns a message into a category.
- Summarize long threads The next agent reads a paragraph, not forty messages.
- Extract the details Order numbers and addresses pulled out of free text.
- Drafts for a person A suggested reply an agent edits before sending.
Mistral AI
AI & LLMs
Tags
Custom Integration
Workflow Automation
How it works
Connect Mistral AI in minutes
1
Connect Mistral AI and Tidio
Zapier, Integrately or Make can call the model, or a service reads the Tidio API and sends the text.
2
Pick one job first
Classification or summaries. Both are easy to check and hard to get badly wrong.
3
Keep a person in the loop
Drafts are suggestions. A human sends the message that reaches the customer.
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Frequently asked questions
Common questions about the Mistral AI integration
Does conversation text leave Tidio?
Yes. The model runs elsewhere, so the message has to be sent for inference. Decide what goes: the text is the point, but names, emails and payment details are not, and stripping them first is worth the effort. Check your privacy notice mentions the processor.
Should Mistral AI reply to customers directly?
Start with drafts a person approves. An automated reply is fine for a narrow set of questions where you can predict the answer, and risky everywhere else. Classification and summaries give you most of the benefit with none of the apology.
Is the Mistral AI integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Mistral AI integration.