Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and MySQL integration
Answer from the real record by querying MySQL behind a Tidio conversation.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and MySQL
Answer account questions
A MySQL query gives the agent the subscription or the order as it is right now.
Expose a view, not the schema
Support reads a view with a few columns and has no path to the rest.
React to a row change
A failed renewal row can open a conversation the same day it happens.
Avoid building a tool first
One parameterized MySQL query can answer order or account questions before anyone builds an admin panel.
Overview
The subscription, the order, the entitlement: for a lot of companies these live in MySQL and nowhere else. Rather than copying that into a CRM to make it visible, a small service can query MySQL by customer and post the answer to the Tidio API. The agent sees the record as it stands. Start with reads, and add a write only where you can name the exact change a conversation should be allowed to make.
Key features
- The record, not a copy A MySQL query answers with the current state.
- A view sets the limit Support sees the columns you chose to expose.
- Triggers on change A new row can start a conversation.
- Reads first Writes come later, behind a stored procedure.
MySQL
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect MySQL in minutes
1
Connect MySQL and Tidio
A small service queries MySQL and posts to the Tidio API, or a webhook fires when a row changes.
2
Query a view
Create a read-only view with the columns support needs, and query that with a parameter.
3
Add writes deliberately
If a conversation must update MySQL, do it through a stored procedure that validates.
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Frequently asked questions
Common questions about the MySQL integration
Can a chat tool connect to MySQL on its own?
No, and it should not. Put a service in between: it holds the credentials inside your network, accepts one parameter, runs a fixed query and returns a few fields. Anything else means exposing a database to the internet to save an afternoon of work.
How do we stop a slow lookup hurting the app?
Read from a replica if you have one, index the column you look up on, and cap what a single lookup can return. A support query runs whenever somebody opens a conversation, so it should never be able to compete with your application for the primary MySQL instance.
Is the MySQL integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the MySQL integration.