Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and NewsCred integration
Send the published NewsCred asset in a Tidio chat, and log the gaps you keep hearing.
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Integration availability depends on your Tidio plan.
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Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and NewsCred
Send the approved version
Pulling from NewsCred means the agent shares what was published, not a link from last year.
File content gaps
When the same question repeats, a NewsCred brief is created with the wording customers used.
Answer when it is coming
Workflow status lets support say a guide is in review rather than inventing a date.
See what resolves chats
Assets shared in conversations show which pieces are worth updating.
Overview
NewsCred is where enterprise content is planned, approved and published. Support conversations are the fastest feedback loop content teams never see: the questions the library does not answer, and the assets that would end a chat if the agent could find them. Reading NewsCred into Tidio gives agents the approved asset to send, and a recurring question can become a brief with the customer's own wording attached.
Key features
- Approved assets in the chat Agents send what NewsCred has actually published.
- Briefs from real questions A gap becomes a NewsCred brief with the evidence.
- Workflow status visible Say where a piece is instead of guessing at a date.
- Performance with context See which assets end conversations.
NewsCred
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect NewsCred in minutes
1
Connect NewsCred and Tidio
Zapier, Integrately or Make can move assets and briefs, or a service reads NewsCred and posts to the Tidio API.
2
Expose published assets
Support should search what is live. Drafts and unapproved work stay internal.
3
Send gaps back
A brief created from a conversation lands in NewsCred with the question attached.
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Frequently asked questions
Common questions about the NewsCred integration
Can agents publish content from a chat?
No. NewsCred owns the approvals for a reason, and enterprise content usually has legal or brand review attached. What agents can do is search what is published and file a brief, which is the part content teams actually want from support.
What if the asset is still in review?
Show the status and say so. A customer told that a guide is being written accepts it. A customer sent an unapproved draft will quote it back at you, and that is exactly the situation the NewsCred review process exists to prevent.
Is the NewsCred integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the NewsCred integration.