Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Notion integration
Answer from your Notion docs in a Tidio chat, and file what you learn back into a database.
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Integration availability depends on your Tidio plan.
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Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Notion
Answer from internal docs
An agent searches Notion during the conversation instead of asking in a team channel.
Log a known issue
A new problem becomes a Notion entry, so the second person to hear it has an answer.
Follow the runbook
The Notion steps for a refund or an escalation are in front of the agent.
Keep the onboarding page current
What customers actually ask feeds the page new agents read.
Overview
Notion is where the internal answer usually lives: the runbook, the policy, the table of known issues. Agents either know that or they guess. Connecting Notion to Tidio lets them search the workspace from the conversation and send the paragraph that answers the question, and lets a new answer be written back as a database entry so the next person finds it. Notion stays the workspace. The chat reads and appends.
Key features
- Search the workspace from chat Find the Notion page that answers the question.
- Send the useful paragraph Share the part that matters, not the whole page.
- Write answers back A new answer becomes a Notion database entry.
- Notion stays the workspace Pages, permissions and structure are unchanged.
Notion
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect Notion in minutes
1
Connect Notion and Tidio
Zapier, Integrately or Make links the two, or a service searches Notion and posts to the Tidio API.
2
Pick the databases
Point the search at the pages support should use, not the whole workspace.
3
Append, do not restructure
New entries land in one Notion database with a fixed shape, so it stays readable.
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Frequently asked questions
Common questions about the Notion integration
Should the whole workspace be searchable?
No. Point the search at a support database and the pages that belong to it. A Notion workspace also contains salary discussions, half-finished strategy and meeting notes, and an agent searching under time pressure should not be able to surface any of it.
Is Notion a good help center?
For internal answers, yes. For customer-facing content it depends on how disciplined the workspace is, because a page anyone can edit will drift. Many teams keep Notion as the internal source and publish the customer version somewhere with review.
Is the Notion integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Notion integration.