Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Personio integration
Answer absence, attendance and profile questions in Tidio with the Personio record in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Personio
Answer leave questions
The Personio balance and pending requests end the question in one message.
Submit an absence request
Dates confirmed in chat become a Personio request rather than an email to HR.
Check a profile detail
Department, manager and start date answered without a handover.
Support candidates and new hires
Application status from Personio lets recruiting answer where somebody stands.
Overview
Personio holds the employee record, the absence balances, the attendance entries and the recruiting pipeline. An internal desk gets asked about all of it, usually in a message rather than a ticket. Reading Personio into Tidio means whoever answers can see the balance or the request status and give a straight answer, and an absence request gathered in chat can be created properly. Approvals and payroll stay in Personio.
Key features
- Absence balance in the chat Answer how much leave somebody has left, from Personio.
- Request status visible Say whether an absence request was approved yet.
- Requests created properly An absence gathered in chat is written to Personio.
- Approvals stay in Personio Managers approve where the record and the trail are.
Personio
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Personio in minutes
1
Connect Personio and Tidio
Zapier, Integrately or Make links the two, or a service reads Personio and posts to the Tidio API.
2
Set the field list
Absence, attendance, department and request status. Salary and documents stay out.
3
Write back narrowly
Absence requests and candidate notes. Approvals and payroll remain in Personio.
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Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Personio integration
Is employee data safe in a chat tool?
With a short field list and a chat behind your own sign-in, yes. Absence balances and attendance are things an employee can already see about themselves. Salary, documents and anything about a colleague should not be reachable, and the lookup should key on who is signed in.
Can a manager approve leave in the chat?
Better to notify in chat and approve in Personio. An approval carries a record and affects payroll, so it belongs where the audit trail is. The conversation is useful for gathering the request and telling the employee once a decision exists.
Is the Personio integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Personio integration.