Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Qualaroo integration
Route Qualaroo survey answers into Tidio so a frustrated response reaches a person.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Qualaroo
Reach an unhappy user
A low Qualaroo score opens a conversation the same day, with what they wrote attached.
Find the confusing screen
In-product answers show where people give up, which support sees only indirectly.
Answer with the survey in view
Knowing what a customer already told a Qualaroo survey avoids asking it again.
Route by what they said
A response mentioning billing can go to the team that handles billing.
Overview
Qualaroo asks people questions inside your product, which is where the honest answers are. The problem is what happens next: a frustrated response sits in a report while the person who wrote it goes back to being annoyed. Connecting Qualaroo to Tidio means a low score or an angry comment can open a conversation with the response attached, and the answers a customer already gave show up next time they write in.
Key features
- Responses that start a chat A poor Qualaroo answer opens a conversation.
- Context on the contact What somebody said in a survey sits with their history.
- Routing by score Detractors to a person, the rest to reporting.
- Qualaroo keeps the surveys Targeting and question design stay where they are.
Qualaroo
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Qualaroo in minutes
1
Connect Qualaroo and Tidio
Zapier, Integrately or Make can pass responses, or the Tidio API can open a conversation from one.
2
Set the rules
Which scores and which keywords deserve a human. Everything else goes to reporting.
3
Store the response
Keep the Qualaroo answer on the contact so the next conversation has the context.
Discover more integrations
All Integrations
Send a Delighted survey after the conversation and act on a bad score the same day.
Ask for a review after a good conversation and answer a bad one before it sits there.
Send Grade.us review requests when a conversation earns one, and catch a bad review early.
Easily manage reviews, respond instantly, and automate follow-ups from the Tidio workspace.
Send Tidio conversations to Keatext and see the themes behind what customers keep asking.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Qualaroo integration
Should every negative response start a chat?
Only the ones somebody can act on today. A rule based on score plus a few keywords catches the responses where a conversation helps. Opening a chat for every mild complaint gives you a queue nobody can clear and a promise you cannot keep.
Is it strange to contact a survey respondent?
Not if you reference what they said and offer something useful. People who take the time to write a complaint in a Qualaroo survey usually want it fixed. What feels strange is a generic message that ignores the words they used.
Is the Qualaroo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Qualaroo integration.