Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Qualtrics integration
Trigger Qualtrics surveys from Tidio conversations and close the loop on the bad ones.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Qualtrics
Survey after a resolution
A Qualtrics distribution triggered when the chat closes gets an answer while the memory is fresh.
Close the loop properly
A detractor response opens a conversation with the answers already in view.
Answer with the history
Knowing what a customer told Qualtrics last quarter changes the tone of this chat.
Link experience to volume
Survey scores next to conversation data show what actually drives them.
Overview
Qualtrics runs the experience program, and support conversations are one of the moments it wants to measure. Connecting Qualtrics to Tidio means a survey goes out when an issue closes rather than weeks later, and a detractor response can come back as a conversation with the answers attached. Score and history can sit next to the customer, so the person answering already knows what they said the last time somebody asked.
Key features
- Surveys at the right moment Qualtrics asks when the conversation closes.
- Closed loop on detractors A poor response reaches somebody who can act.
- Score on the contact Agents see the last Qualtrics response before replying.
- Program stays in Qualtrics Question design and sampling do not move.
Qualtrics
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Qualtrics in minutes
1
Connect Qualtrics and Tidio
Zapier, Integrately or Make links the two, or the Tidio API can trigger a distribution and receive responses.
2
Respect the sampling
Qualtrics already limits how often somebody is asked. Do not route around it.
3
Route the responses
Detractors to a person, scores onto the contact, the rest into reporting.
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Easily manage reviews, respond instantly, and automate follow-ups from the Tidio workspace.
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Frequently asked questions
Common questions about the Qualtrics integration
Will this survey people too often?
Not if you let Qualtrics decide. It holds the sampling and frequency rules for the whole program, which is the point of running one. Triggering distributions directly and ignoring those rules is how customers receive three surveys in a week from three teams.
What should the closed loop look like?
A conversation with a person who can do something, within a day, referencing what the customer wrote. Qualtrics can track the case. What it cannot do is make the follow-up feel like a human read the response, which is the part that changes the score next time.
Is the Qualtrics integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Qualtrics integration.