Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Sapling integration
Check tone and grammar with Sapling before a Tidio reply reaches the customer.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Sapling
Catch mistakes before the customer does
A Sapling check on the draft finds the typo and the sentence that reads badly, while it can still be fixed.
Keep tone consistent
Style corrections help new agents match how the team already writes.
Score quality across the board
Sapling rates every message, which beats reviewing ten a week by hand.
Flag replies worth reviewing
A low score can route a message to a lead before it goes out.
Overview
Sapling reads a draft and tells you what is wrong with it: the grammar, the tone, the sentence a customer will read twice. Support writing is exactly where that matters, and it is also where nobody has time for a second pair of eyes. Running a Tidio draft through Sapling before it sends catches the mistakes, and scoring what did go out gives quality review something better than a spot check.
Key features
- Drafts checked before sending Sapling flags grammar and tone in the reply.
- Quality scored consistently Every message rated the same way, not sampled.
- Tone kept steady New agents sound like the rest of the team.
- Language detection Know which language a message actually arrived in.
Sapling
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Sapling in minutes
1
Connect Sapling and Tidio
Zapier, Integrately or Make can pass drafts for checking, or the Tidio API can send the text.
2
Decide where it runs
On drafts before sending, on sent messages for scoring, or both.
3
Keep the agent in control
Sapling suggests. The person writing decides what actually gets sent.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Sapling integration
Will this slow agents down?
Not if it runs on the draft and stays advisory. A check that adds a second and catches a typo pays for itself. A check that blocks sending until every suggestion is accepted turns into something agents work around, which is worse than not having it.
Should quality scores affect performance reviews?
Carefully, and never on their own. Sapling scores how a message reads, not whether it solved the problem, and an agent optimizing for the score can write beautiful replies that help nobody. Use it to find patterns worth coaching.
Is the Sapling integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Sapling integration.