Keep conversations in the warehouse and let what you learn there change the next chat.
Get more done with Tidio and SingleStore integration
Query SingleStore during a Tidio conversation and answer from live data.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Databases
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and SingleStore
Answer from live data
A SingleStore query gives the agent usage or account state as it is at that second.
Explain a usage charge
Aggregations run fast enough to answer a billing question inside the conversation.
Retrieve the right answer
Vector search in SingleStore matches the customer's wording to indexed content.
React to a change
A row reaching a state you care about can open a conversation.
Overview
SingleStore is chosen when queries have to be fast on data that is still arriving, which is a good fit for a chat that cannot keep somebody waiting. A small service that queries SingleStore by customer and posts to the Tidio API gives the agent the usage, the balance or the event history as it stands. Vector search works the same way, matching a customer's wording to what you have already indexed.
Key features
- Fast enough for a live chat A SingleStore query returns while the customer waits.
- Live data, not a copy Answer from the table your product writes to.
- Vector search available Match a question to indexed content in the same query.
- A view sets the limit Support reads the columns you chose to expose.
SingleStore
Databases
Tags
Analytics & Reporting
Contact Sync
How it works
Connect SingleStore in minutes
1
Connect SingleStore and Tidio
A small service queries SingleStore and posts to the Tidio API with the fields agents need.
2
Query a view
Expose a read-only view with a parameter, rather than the tables behind it.
3
Add retrieval if it helps
Vector search can return likely answers alongside the account data.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the SingleStore integration
Why query the database rather than a copy?
Because for usage and balance questions the copy is always slightly wrong, and slightly wrong is what customers notice. SingleStore is fast enough to answer during a conversation, so the reason most teams sync data elsewhere does not apply here.
Can the same query do retrieval and account lookup?
Often yes, which is part of the appeal. SingleStore supports vector similarity alongside normal SQL, so one call can return the account state and the likely answer. Keep them as separate result sets so the agent can tell them apart.
Is the SingleStore integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the SingleStore integration.