Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Sitecore integration
Send the right Sitecore page or asset in a Tidio chat, in the visitor's language.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Sitecore
Send the correct page
A Sitecore search returns the published item rather than a link from last year's campaign.
Match the language
The right language version goes out, which matters on a multi-market site.
Explain a different experience
Personalization rules account for a page the agent cannot reproduce.
Share an asset
A document from the Sitecore media library is sent as a working link.
Overview
Sitecore runs the site, the content items and the personalization behind what a visitor sees. Support answers questions about that same site all day, usually by pasting a link somebody remembered. Connecting Sitecore to Tidio lets an agent search the published content and send the correct page, in the right language and version. The personalization context can also explain why a visitor is seeing something different from the agent.
Key features
- Search published content Find the Sitecore item that answers the question.
- Right language and version Send the page the visitor should actually see.
- Personalization explained Know why their page differs from yours.
- Sitecore keeps the workflow Publishing and approvals are unchanged.
Sitecore
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect Sitecore in minutes
1
Connect Sitecore and Tidio
Zapier, Integrately or Make links the two, or a service queries Sitecore and posts to the Tidio API.
2
Search published items only
Support should never surface an unpublished or workflow-locked item.
3
Pass the language
Use the visitor's language so the Sitecore item returned is the one they can read.
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Frequently asked questions
Common questions about the Sitecore integration
Why not just paste a URL?
Because agents remember the wrong one, and on a large Sitecore site there are usually several: an old campaign page, a market variant, a version awaiting publish. Searching the published items returns the link that works for this visitor in their language.
Can personalization confuse a conversation?
It already does. A visitor describing a page the agent cannot find is often seeing a personalized variant, and knowing that from Sitecore turns a frustrating exchange into a short explanation. Show the applied rules, not the whole rule set.
Is the Sitecore integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Sitecore integration.