Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and SurveySparrow integration
Send SurveySparrow surveys after a Tidio chat and route the poor scores to a person.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and SurveySparrow
Ask when the chat closes
A SurveySparrow survey sent at resolution gets a better response rate than a scheduled blast.
Act on a low score
A poor answer opens a conversation the same day, with the response attached.
Answer with history
Knowing the last SurveySparrow score changes how the next conversation starts.
Run internal pulse surveys
Employee surveys can go out and come back through the same desk.
Overview
SurveySparrow asks questions conversationally, which is why people finish them. A resolved chat is a good moment to ask, and the answer is worth more than a quarterly survey. Connecting SurveySparrow to Tidio means the survey goes out when the issue closes, a low score comes back as a conversation with somebody who can act, and the last response sits next to the customer when they write in again.
Key features
- Surveys after a resolution SurveySparrow asks while the memory is fresh.
- Low scores reach a person A poor answer becomes a conversation, not a row.
- Last response in view Agents see what the customer said before.
- SurveySparrow keeps design Questions and sampling stay where they are.
SurveySparrow
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect SurveySparrow in minutes
1
Connect SurveySparrow and Tidio
Connect SurveySparrow with Zapier, Integrately or Make, or let the Tidio API send surveys and collect responses.
2
Choose the trigger and the cap
Resolved conversations, with a limit on how often one person is asked.
3
Route the responses
Low scores to a person, all scores onto the contact, the rest into reporting.
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Frequently asked questions
Common questions about the SurveySparrow integration
How often should the same person be surveyed?
Once a quarter is a reasonable cap for the same customer, even if they have five conversations. Asking after every chat turns a useful signal into an irritation, and the response rate falls until the data stops meaning anything.
Who should handle a low score?
Somebody who can fix something, and quickly. The point of routing a poor SurveySparrow response into a conversation is that a person responds while the customer still cares. Sending it to a general inbox reproduces the problem you were solving.
Is the SurveySparrow integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the SurveySparrow integration.