Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and SurveyMonkey Apply integration
Answer applicant questions in Tidio with the SurveyMonkey Apply status in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and SurveyMonkey Apply
Confirm an application arrived
The SurveyMonkey Apply record answers the most common question in one message.
Answer stage and timing questions
The current stage and the program deadline replace a vague reassurance.
Communicate a decision
An approved or declined status can trigger the message the program team wrote.
Chase a missing document
An incomplete application can be nudged with the specific item that is missing.
Overview
SurveyMonkey Apply runs the application process for grants, scholarships and program admissions. Applicants ask the same three questions constantly: did you get it, what stage is it at, when will I hear. Reading SurveyMonkey Apply into Tidio lets the program team answer from the record rather than a shared inbox, and a deadline or a decision can trigger a message. Reviews and decisions stay in the platform.
Key features
- Application status in the chat See the SurveyMonkey Apply stage and submission date.
- Deadline answers Say what the program deadline actually is.
- Decisions communicated A status change can message the applicant.
- Reviews stay private Scores and reviewer comments are not exposed.
SurveyMonkey Apply
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect SurveyMonkey Apply in minutes
1
Connect SurveyMonkey Apply and Tidio
Zapier, Integrately or Make links the two, or a service reads the platform and posts to the Tidio API.
2
Expose status only
Stage, submission date and missing items. Review scores and comments stay internal.
3
Verify the applicant
Key the lookup on the signed-in applicant, so nobody sees somebody else's application.
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Frequently asked questions
Common questions about the SurveyMonkey Apply integration
Can applicants see reviewer scores?
They must not, and the field list is how you guarantee it. Show the stage, the submission date and any outstanding document. Reviewer scores and comments in SurveyMonkey Apply exist for the committee, and exposing them would change how reviewers write.
How do we confirm who is asking?
Run the chat behind the applicant portal login where you can, so the identity is known. Otherwise verify with something only the applicant would have, such as the reference number, before revealing anything about an application.
Is the SurveyMonkey Apply integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the SurveyMonkey Apply integration.