Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and SurveyMonkey integration
Trigger SurveyMonkey surveys from Tidio conversations and act on the answers.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and SurveyMonkey
Ask after a resolution
A SurveyMonkey invitation sent when the chat closes catches the customer while it matters.
Follow up on a bad answer
A low score opens a conversation with the response already attached.
Compare feedback to volume
Survey results next to conversation data show what actually drives the score.
Survey after an event
A webinar or event follow-up can be triggered from the same place.
Overview
SurveyMonkey collects the feedback; the hard part is doing something with it before the moment passes. A resolved conversation is the natural trigger, and the response is the natural start of a follow-up. Connecting SurveyMonkey to Tidio means the survey goes out at the right time, a poor answer opens a conversation with somebody who can help, and previous responses sit with the customer for the next chat.
Key features
- Surveys at the right moment SurveyMonkey asks when the issue is resolved.
- Answers that start a chat A low score becomes a conversation.
- Responses on the contact Agents see what this customer said before.
- Reporting stays put SurveyMonkey keeps the analysis and the export.
SurveyMonkey
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect SurveyMonkey in minutes
1
Connect SurveyMonkey and Tidio
Zapier, Integrately or Make links the two, or the Tidio API can trigger invitations and receive responses.
2
Set the trigger and the limit
Resolved conversations, with a cap so nobody is asked repeatedly.
3
Route what comes back
Poor answers to a person, scores onto the contact, everything into reporting.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the SurveyMonkey integration
Is a post-chat survey worth it?
When it is short and timed to the resolution, yes. One question with an optional comment gets answered. A five minute SurveyMonkey questionnaire after a two minute chat gets abandoned, and the abandonment tells you nothing about the service.
What do we do with the comments?
Read them and route the bad ones. The score tells you whether to worry and the comment tells you why, which is the part worth acting on. Keep the SurveyMonkey response on the contact so the next agent does not repeat the mistake.
Is the SurveyMonkey integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the SurveyMonkey integration.