Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Thinkific integration
Answer course questions in Tidio with the student's Thinkific enrollment and progress on screen.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Thinkific
Confirm access without a screenshot
The student says the course is locked. The Tidio panel shows the Thinkific enrollment and its expiry, so the agent knows whether access or the login is the problem.
Nudge students who stalled
Thinkific progress shows the last lesson finished. A chat message a week later can point straight at that lesson instead of the course home page.
Handle refunds with the order in view
The Thinkific order, price and coupon appear in the conversation, so the agent can check the refund window before promising anything.
Celebrate completions in chat
When somebody finishes a Thinkific course, a short message offers the certificate link and the next course, while the win is fresh.
Overview
Most Thinkific questions are the same three: am I enrolled, where did I stop, and why is the video not playing. Tidio is where students ask them. Connect the two with Zapier, Make or the Tidio API and the panel can show the student's Thinkific courses, progress and last lesson before the agent replies. Enrollment fixes still happen in Thinkific, but the guessing stops.
Key features
- Enrollments in the panel Agents see which Thinkific courses the student can open.
- Progress at a glance The last completed lesson shows next to the conversation.
- Order and coupon lookup Purchase details answer billing questions without a second tab.
- Completion triggers Finishing a course can start a follow up chat message.
Thinkific
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Thinkific in minutes
1
Connect Thinkific and Tidio with Zapier or Make
Thinkific has a REST API and webhooks for enrollment and completion. Authorize both, or call the Tidio API from a small service you host.
2
Match the student by email
The email on the Thinkific account is usually the one used in chat. Fall back to asking for the order number when it does not match.
3
Keep writes deliberate
Read progress and enrollments freely. Enrollments, refunds and access changes belong in Thinkific, run by a person who can see the whole account.
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Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Thinkific integration
Can an agent enroll a student from the chat?
Technically yes through the Thinkific API, but we would not wire it that way. Enrollment changes money and access, so run it in Thinkific where the whole account is visible and the action is logged against a person.
How current is the progress shown in Tidio?
It is fetched when the conversation opens, so it reflects Thinkific at that moment. If the student finishes a lesson mid chat, the agent needs to refresh to see it.
What about students who bought with a different email?
The lookup misses them. Ask for the order number or the email on the receipt, then search Thinkific on that instead. It is worth handling, because gifted courses hit this constantly.
Is the Thinkific integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Thinkific integration.