Bring what happens in support conversations into the check-ins and goals your managers already run.
Get more done with Tidio and Udemy integration
Answer training questions in Tidio with the employee's Udemy enrollments and progress.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Human Resources
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Udemy
Confirm training without a report request
An employee asks whether their security course counted. The Udemy completion date shows in Tidio, so nobody waits for the monthly export.
Nudge the people who have not finished
A required Udemy course still open near the deadline triggers a short chat message with the direct link, rather than another all staff email.
Start new hires with their courses
When onboarding opens a Tidio conversation, the assigned Udemy courses are listed in it, so the first week has a clear reading list.
Give managers a straight answer
A manager asking about team completion gets the Udemy numbers in chat instead of filing a request with the learning team.
Overview
Udemy Business gives your team thousands of courses, and most of the questions it generates are administrative: am I assigned, did my completion register, where is my certificate. If those arrive in Tidio, the answer can come from Udemy directly. Connect them with Zapier, Make or the Tidio API and the panel shows assigned courses, progress and completion dates. Enrollment changes stay with the learning team.
Key features
- Assignments in the panel Agents see which Udemy courses the employee is assigned.
- Completion status shown Progress and completion dates come from Udemy directly.
- Compliance chases automated An unfinished required Udemy course can trigger a nudge.
- Certificate links on hand The chat can hand over the Udemy completion record.
Udemy
Human Resources
Tags
Team Collaboration
Workflow Automation
How it works
Connect Udemy in minutes
1
Connect Udemy and Tidio with the Tidio API
Udemy Business exposes reporting and enrollment APIs to account admins. A service you host can read them and write the fields onto the Tidio conversation.
2
Match employees on the work email
Udemy accounts are provisioned with the work address, which is the same one your internal chat knows. Restrict lookups to signed in employees.
3
Read progress, assign in Udemy
Showing status is safe. Assigning courses and changing learning paths should stay in Udemy, where the learning team owns the plan.
Discover more integrations
All Integrations
Answer people questions in chat with the employee record already in front of you.
Turn chat questions into training, and keep learner progress next to the conversation.
Answer time-off and policy questions in chat, with the employee's own record in view.
Answer course, deadline and grade questions in chat, with the Canvas record behind the reply.
Answer shift, timesheet and leave questions in chat with the Deputy record behind them.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Udemy integration
Can an agent assign a Udemy course from the chat?
The API allows it, but we would keep it with the learning team. Assignments consume seats and set deadlines, so they belong in Udemy where the whole plan is visible.
How fresh is the completion data?
Udemy reporting can lag behind a learner finishing a lesson, so a completion from ten minutes ago may not show yet. Tell agents that, or they will contradict the employee.
Does this cover courses bought outside the company account?
No. It covers the Udemy Business account your company pays for. Courses somebody bought personally sit outside it, so no progress comes back for them.
Is the Udemy integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Udemy integration.