Put chat on the pages you publish and send what visitors ask back to the content team.
Get more done with Tidio and Webdam integration
Share approved Webdam assets in Tidio chats instead of hunting for the right file.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
CMS
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Webdam
Send the right logo the first time
A partner asks for brand files. The agent searches Webdam in the conversation and shares the approved collection instead of attaching an old export.
Stop old versions circulating
Because the chat sends a Webdam link, the recipient always opens the current file, and an update in Webdam does not need a second email.
Respect the rights window
Webdam knows when a photo's licensing ends. Excluding expired assets from chat search keeps a retired image out of a customer's hands.
Answer product questions with real images
Retailers asking for spec sheets or photos get them from Webdam during the chat, which is faster than a request into the marketing queue.
Overview
Webdam keeps brand assets, product images and sales collateral in one governed place, which only helps if people can find the right file when somebody asks. Connect Webdam and Tidio with Zapier, Make or the Tidio API and an agent can search Webdam from the conversation and send a share link, so partners and customers get the approved version rather than whatever was on somebody's desktop.
Key features
- Asset search from chat Agents find the Webdam file without leaving the conversation.
- Share links, not attachments Webdam links keep tracking and access controls intact.
- Approved versions only Search can be limited to approved Webdam collections.
- Expiry respected Assets past their Webdam usage date are not shared.
Webdam
CMS
Tags
Website Builder
Workflow Automation
How it works
Connect Webdam in minutes
1
Connect Webdam and Tidio with Zapier or the Tidio API
The Webdam API supports asset search and share link creation. Authorize it in your automation tool, or run the calls from a small service of your own.
2
Limit what chat can see
Point the search at the Webdam collections cleared for external sharing. Agents then cannot send an unapproved or internal asset by accident.
3
Share links with an expiry
Generate a Webdam share link rather than downloading the file, and set an expiry so the link cannot be passed around indefinitely.
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Send approved brand assets from a conversation, with Brandfolder keeping the versions straight.
Answer questions with the right Brightcove video, and talk to viewers while they watch.
Handle asset requests in chat and keep every campaign file coming from Bynder.
Answer from the tables your team maintains in Coda, and write what happens in chat back.
Turn the questions customers actually ask into work in Content Workflow.
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We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Webdam integration
Can the file be attached to the chat instead?
You can, but a Webdam link is better. It keeps download tracking, honors permissions and stays current when the asset is replaced, which an attachment never does.
Is Webdam still a separate product?
Webdam was acquired by Bynder, and accounts have been migrating onto that platform. Existing Webdam APIs still run, so integrations built against them keep working.
Who decides which assets chat can share?
Whoever governs the Webdam library. Give chat a specific collection rather than library wide search, and review it when campaigns end.
Is the Webdam integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Webdam integration.