Ask for feedback after a conversation and act on a low score before the customer leaves.
Get more done with Tidio and Yotpo integration
Ask for a Yotpo review after a good Tidio chat and route bad reviews to the inbox.
No credit card required
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Integration availability depends on your Tidio plan.
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Category
Reviews Management
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Yotpo
Ask when the answer is fresh
A resolved Tidio conversation triggers the Yotpo review request, which lands better than a scheduled email two weeks after the purchase.
Answer the one star review
A low rating in Yotpo opens a conversation with the review text attached, so somebody replies before it becomes the review everybody reads.
Recognize your loyalty members
The Yotpo points balance and tier show in the panel, so a long standing member is handled like one rather than like a stranger.
Fix a points problem in the chat
When a customer says a reward did not apply, the Yotpo balance and history are there, so the agent can see what happened before escalating.
Overview
Yotpo collects reviews, runs loyalty and sends SMS, and all three are affected by what happens in support. Connect Yotpo and Tidio with Zapier, Make or the Tidio API and a resolved conversation can trigger a review request, while a low star Yotpo review can open a conversation for somebody to answer. Loyalty points and review history also show in the panel.
Key features
- Review requests after resolution A happy Tidio chat can trigger a Yotpo request.
- Bad reviews reach support A low star Yotpo review opens as a conversation.
- Loyalty balance in the panel Agents see the customer's Yotpo points and tier.
- Review history on hand Past Yotpo reviews show who you are talking to.
Yotpo
Reviews Management
Tags
Analytics & Reporting
Customer Support
How it works
Connect Yotpo in minutes
1
Connect Yotpo and Tidio with Zapier or Make
The Yotpo APIs cover reviews, loyalty and SMS. Authorize the ones you need in your automation tool, or run the calls from a service you host.
2
Trigger requests on resolution, not on close
Only ask for a Yotpo review when the conversation actually ended well. A request after an unresolved complaint invites the review you feared.
3
Route reviews by rating
Send low star Yotpo reviews into the inbox as conversations and leave the good ones to marketing, so support time goes where it changes something.
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Frequently asked questions
Common questions about the Yotpo integration
Does asking in chat break review guidelines?
Asking is fine as long as you do not condition it on a positive rating or pay for it. Send the standard Yotpo request rather than steering the wording, and the review stays valid.
Should every resolved chat get a review request?
No. Cap the frequency per customer and skip conversations that were escalations or complaints. Yotpo will suppress some anyway, but the call is yours.
Can agents reply to reviews from the chat tool?
Publish the reply through Yotpo rather than treating it as a chat message. Public replies are read by everybody, so they usually want a second pair of eyes.
Is the Yotpo integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Yotpo integration.