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Latest articles

AI customer service
Agentic Customer Service: How to Adopt Full-Journey AI Support in 2025
Agentic customer service puts AI in the driver’s seat, resolving conversations with context, memory, and clear outcomes. This guide breaks down how to launch AI-powered support using Tidio.
Alternatives
Drift Software Review: Pros, Cons, Features, and Pricing [2025]
In this Drift review, we explore how the platform supports teams with chatbots, live chat, and other features. Find out where it shines and how it compares to tools like Tidio.
Alternatives
Help Scout Review 2025: Pros, Cons, Features, and Pricing
In this Help Scout review, we look at how the platform supports email-first teams with shared inboxes and AI tools like AI Answers. See how it stacks up against alternatives like Tidio.
Alternatives
LiveChat Review: Comprehensive Guide for 2025
If you’re looking for a clear take on LiveChat, look no further than this guide. In this LiveChat review, we break down everything you need to know about the tool.
AI customer service
AI Agent Assist: How It Helps Support Teams Respond Smarter
AI agent assist tools are designed to help support agents reply faster and more accurately during live customer conversations. This article explores how Tidio Copilot works, how to set it up, and how it fits into your existing workflow.
Customer Service
Responsible AI for Customer Service: Checklist for Businesses
Go through the checklist to ensure your business uses compliant and responsible AI customer service.
Customer service tech
Full Guide to Choosing a Cloud-Based Help Desk Platform
Looking for a cloud-based help desk that actually fits your team’s needs? This in-depth guide breaks down the must-have features, key decision factors, and why tools like Tidio are changing the game for support teams.
AI customer service
AI Virtual Assistants for Customer Service: What They Are and Why You Need Them
Will AI-powered customer service assistants completely replace human agents? The short answer is ‘not exactly,’ but let’s discover how this tech is fueling a huge shift.