Over $229B of global online holiday sales in previous year were influenced by AI, whether with product recommendations, targeted offers, or conversational service.
Yes, that’s billions of dollars worth of sales.
Which means some online stores don’t wait around. They’re already taking advantage of AI technology.
And we’ll show you eight examples of how ecommerce brands increased sales with AI chatbots so you can do it as well.
Try the new standard of AI customer service
Eye-oo: €177K revenue growth with seamless shopping experiences
Selling luxury eyewear online comes with unique challenges, including trust barriers and the need for personalized guidance. For Italian eyewear retailer eye-oo, scaling traffic exposed weak spots in customer support. Relying on Shopify’s native inbox meant long wait times and missed opportunities to win over cautious buyers.
The brand needed a way to curate unique shopping journeys and build trust with fashion-conscious customers.
That’s when they turned to Tidio.
Tidio’s live chat, chat flows, and analytics gave eye-oo a complete customer experience solution. Bots instantly handled FAQs and order updates, while operators jumped in on high-value conversations to guide shoppers through checkout.
The payoff was big:
- €177K in revenue attributed directly to Tidio-powered chatbots
- 25% higher sales after enabling abandoned cart recovery
- 5x more conversions from chat-assisted interactions
- Wait times reduced from up to 5 minutes to just 30 seconds
Beyond revenue, Tidio’s automation freed agents from repetitive queries, generated over 1,300 new leads, and ensured 24/7 availability. Customers consistently highlighted the immediacy of chat support in reviews, reinforcing loyalty and trust in the brand.
“Overall, Tidio exceeded our expectations! We knew that it had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.”
Read more: Check out the full story of how Tidio helped eye-oo connect with customers better.
Bella Sante: $66K in chatbot-assisted sales by modernizing customer service
For Bella Santé, one of the most awarded day spas in Greater Boston, growth brought a new challenge. The call center couldn’t keep up. With three busy spa locations and peak holiday demand, staff simply couldn’t answer every call fast enough. Guests wanting quick information often faced long wait times, and the brand risked losing sales in the process.
To stay true to its mission of delivering relaxation and care, Bella Santé needed a way to reduce call volume and modernize customer service.
That’s when they turned to Tidio’s AI-powered chatbot, Lyro.
The software instantly became an extension of their team. It allowed guests to get real-time answers while giving staff breathing room to focus on complex requests.
The results were impressive:
- 75% of FAQs fully automated by Lyro, freeing staff from repetitive inquiries
- 450+ new leads generated in six months through pre-chat surveys
- $66K in chatbot-assisted sales
By integrating with Shopify, Bella Santé’s team could see customers’ carts in real time, proactively recommending treatments and add-ons to increase basket size. Moreover, during peak seasons, AI agents promoted special offers with images and links, multiplying conversions.
“I think that the data and the AI feature were the two things that sold me more than just the ease of use in the UX of the system. So it's the whole package and I think it works together really nicely.”
Read more: Discover more details on how Tidio helped Bella Sante grow sales and increase leads.
ADT Security Service: 17% more sales with smarter support
Trust is everything when it comes to security. And a global leader in home and business security, ADT is relied upon to protect what matters most. But when customer support lagged, the business knew it risked losing both sales and customer loyalty.
The team needed a solution that could boost response speed, improve satisfaction, and turn more leads into paying customers.
So, they switched to Tidio’s live chat and AI-powered chatbots.
With affordable pricing and streamlined workflows, Tidio gave ADT tighter control over customer interactions and the ability to scale service without sacrificing quality.
The results were significant:
- 30% boost in customer satisfaction
- Lead-to-sale conversion rate jumped from 44% to 61%
- 22% faster response times
- 45% more conversations handled, while missed chats dropped by 74%
Tidio also empowered ADT’s sales and support departments to collaborate more effectively. With insights from chat histories, managers identified recurring customer pain points to optimize FAQs and finetune lead nurturing.
“With Tidio, I have more control over workflows, client support filters, and the overall customer experience. It’s exactly the solution we were looking for.”
Read more: Learn more details on how ADT Security Service used Tidio to grow sales and improve customer service efficiency.
Ad hoc Atelier: conversions soar with real-time personalization
For Ad Hoc Atelier, an Italian marketplace of artisan-made fashion, personalization is everything. Each item on the ecommerce site can be customized with initials or unique designs. But that also means shoppers often have questions before buying. With long response times, abandoned carts piled up, hitting a staggering 83% abandonment rate.
To survive in a competitive environment, the team needed a way to replicate the in-store assistant experience online. On top of that, the brand wanted to reduce abandoned carts and turn browsers into buyers.
That’s where Tidio live chat and chatbots stepped in.
By adding a chat widget directly on product pages, Ad Hoc Atelier could greet visitors in real time and guide them through personalization options like in a physical boutique. Bots stepped in to rescue carts on the verge of abandonment by engaging shoppers the moment they showed signs of leaving.
The impact was clear:
- Conversion rates climbed from 0.35% to 0.9%
- Over 50% of shoppers who used chat converted into paying customers
- Cart abandonment dropped from 83% to 73%
- Response times fell from 3 hours to under 1 minute
These improvements saved lost sales and fueled loyalty. With fast, personal interactions, Ad Hoc Atelier collected customer feedback and built a reputation for highly tailored service.
“Having the chat really decreased our abandoned carts and that is huge. It relates to lifetime value. If a consumer buys the product and enjoys the experience, they are more likely to make a second purchase. And nowadays, the competition for ecommerce is very tough, so it’s difficult to create a unique experience and be remembered by the customer.”
Read more: Learn how Ad hoc Atelier increased conversions and improved personalization by implementing Tidio.
Procosmet: 23% Sales growth and 5x more leads
Customer service inefficiencies slow down growth. And Procosmet, an Italian luxury beauty brand, knows that first-hand. Managing orders required agents to jump between systems, wasting time and risking frustrated customers. At the same time, the company struggled to track conversions across multiple apps and had difficulty generating high-quality leads.
To accelerate growth, Procosmet needed a single platform that could handle both sales and support.
That’s why they implemented Tidio.
The impact was immediate:
- Sales jumped 23% after consolidating into Tidio’s Plus plan
- One-third of all ecommerce revenue now comes directly from Tidio-powered interactions
- Leads grew 5x per month with automated pre-chat surveys
- Conversions stabilized and increased by 27%, eliminating seasonal spikes
- Customer satisfaction rose from 3.8⭐️ to 4.7⭐️, based on over 700 reviews
With AI chatbots, Procosmet automated FAQs, captured visitor data, and kept shoppers engaged throughout their journey. Moreover, newsletter chat flows enriched the brand’s database and even generated €1,000 ROI from a single campaign.
“Right now, more than a third of our ecommerce revenue is made thanks to Tidio.”
Read more: Check out the full case study on how Procosmet used Tidio to boost sales and increase lead generation efficiency.
Integratec: 25% more qualified leads
For Integratec, a fast-growing SaaS platform for talent development, growth brought a new challenge in the form of too many leads with not enough filtering. Website forms couldn’t pre-qualify prospects, and the support team was drowning in repetitive requests without a way to track them. This bottleneck meant lost opportunities, both in sales and customer satisfaction.
To scale without overwhelming its team, Integratec turned to Tidio’s chatbots and ticketing system.
With automated chats, leads were filtered before reaching sales reps, ensuring the team had the right context to close deals faster. Meanwhile, Tidio’s AI ticketing system organized incoming requests and tracked FAQs to free up more of the support team’s time.
The results were clear:
- 25% increase in qualified leads coming directly through website chat
- 26% of all site visitors now engage with AI chatbots
- Requests are fully tracked and organized
For Integratec, the biggest payoffs were increased efficiency and revenue growth. By filtering out unqualified inquiries to focus only on high-intent leads, the sales team could convert faster and more consistently.
“I like the friendly interface and the support we receive from the tech team. It’s helpful to be able to have actual meetings with the support team.”
Read more: Look through the full case study to find out more about the results Integratec gained from using Tidio.
Gecko Hospitality: 90% automation drives more revenue growth
Gecko Hospitality, one of America’s leading executive recruiting firms, was tired of manually reviewing resumes. This slowed the hiring process, while candidates and clients expected instant answers at all times. Missed conversations meant missed placements, and missed placements meant lost revenue.
So, to stay competitive, Gecko needed a way to capture more qualified leads, shorten response times, and increase recruiter efficiency without adding headcount.
That’s where Tidio’s Lyro AI and chat flows came in.
With automation in place, resumes now reach the right recruiter in just 90 seconds. On top of that, Lyro handles 90% of all conversations automatically, answering candidate and client questions around the clock. This ensures no lead slips through the cracks, and recruiters can focus on turning conversations into contracts.
The payoff was direct revenue impact:
- 257 new prospects captured in just six months
- 90% automation rate, drastically reducing overhead costs while scaling capacity
- Faster resume-to-recruiter handoff, resulting in more completed placements
“My biggest fear of AI hallucination seems to have been unfounded, as even intentionally attempting to get Lyro to provide false information has been unsuccessful.”
Read more: Learn more details on how Gecko Hospitality used Tidio to achieve customer service automation.
Endeksa: 138% more leads and faster sales conversations
A predictive real estate platform, Endeksa, faced a challenge to scale effectively. Endless phone calls and rising costs from underperforming tools left the team struggling to keep up with demand. Worse, without improved lead capture, valuable sales opportunities were slipping away.
To solve this, Endeksa turned to Tidio’s live chat and automation.
Tidio cut response times by 59% by routing queries into two clear streams: sales and support. This ensured that potential clients reached the right team member instantly. On top of that, smart pre-chat surveys collected key contact details upfront, turning anonymous visitors into qualified leads.
The results drove measurable revenue impact:
- 138% increase in leads since adopting Tidio
- 59% faster response times
- 10% lift in customer satisfaction
- 88% helpfulness user rating for AI chatbots
Endeksa’s business depends on converting inquiries into transactions. By capturing more leads and ensuring users felt confident in their choices, Tidio directly fueled more sales-ready opportunities and higher revenue growth.
“We needed the most sustainable and efficient way to manage the traffic and improve customer satisfaction. So we implemented Tidio chatbot technology.”
Read more: Discover more about how Endeksa used Tidio to scale its business.
How can your ecommerce brand increase sales using AI?
Across all these industries, one theme is clear: Tidio turns customer conversations into real sales results.
The eight businesses we’ve highlighted all started with the challenges that include long response times, abandoned carts, missed leads, and overwhelmed teams. But with Tidio, they transformed those obstacles into opportunities.
Some of the main results include:
- Higher revenue through abandoned cart recovery, proactive chat, and upsells
- More conversions from personalized, in-the-moment guidance
- Better lead generation with smart pre-chat surveys and automation
- Improved efficiency by automating up to 90% of repetitive questions
- Stronger customer loyalty thanks to faster and always-available support
Whether you’re a growing ecommerce brand or a well-established retailer, Tidio gives you the power to scale without losing the personal touch. This approach builds trust and keeps customers coming back.
If your goal is to boost sales, capture more leads, and deliver exceptional service, Tidio is the partner that makes it happen.
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