Bad Customer Service [5 Examples & How to Fix It]
Check out these five bad customer service examples and learn how to tackle similar situations. See tips for business owners and customers.
10 Best Customer Database Software Solutions for 2024
Explore the best free and paid customer database tools. Top features, reviews, pros and cons, and video tutorials included. Find the right CRM app for your business.
25 Customer Service Email Templates [+Best Practices]
Learn everything you need to know about writing excellent customer service emails. We cover the best tips and give you 25 sample emails you are free to use.
What Are 8 Customer Needs and How to Identify Them?
Everything you must know about customer needs analysis and using it to improve your sales and customer service.
7 Ways to Deliver Excellent Customer Service [Examples]
What are the most important things in customer service? Learn how to provide outstanding customer service and build customer loyalty.
Will AI Take Your Job? Fear of AI and AI Trends for 2024
Is artificial intelligence good or bad? Learn about the results of our survey on AI fears. Find out who is afraid of losing their jobs to AI technologies and who welcomes the AI revolution.
Why Is Customer Service Important? [10 Compelling Reasons]
Customer service is key to customer retention, increase in profit, and improving the company’s image. Check out these 10 reasons that will answer all your questions and make your doubts disappear.
What’s Customer Engagement? [Importance + Strategies]
Turn visitors into your brand’s loyal fans with these 10 engagement strategies. Check what other companies excel at customer engagement and learn from their example.
What is Voice of the Customer? [+10 VoC Techniques]
Find out how to identify 90% of customer needs after interviewing a group of 20-30 people. Learn to use the insights to make decisions about core business strategies, products, and services.
What Is Customer Care? [Definition + 5 Examples]
Learn what customer care is and why it doesn’t deserve to be used interchangeably with customer service. Find out how other companies rock social media for providing awesome customer care.
Top 200+ Customer Service Statistics & Trends (2024)
Customer service is becoming a hot subject. Find out everything you need to know on customer experience statistics to increase your client satisfaction and grow your business.
Customer Orientation: Definition, Examples & Strategies
Learn how customer orientation can make your brand legendary. Check out how real companies do it and discover nine techniques to jump on the bandwagon.
The Best 19 Free Live Chat Software for Websites (2024)
Compare the top free live chat software and choose the best one for your business. Discover the benefits and main features of a free support chat.
21 Best Thank You for Your Order Messages [Free Templates]
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
What Is a Customer Success Manager? [All You Need to Know]
The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
