Customer complaints are an integral part of customer service but not always easy to deal with. Solve the issues and keep your customers happy by following 5 simple rules.
Not sure what chatbot technology is? Don’t worry, we’ve discussed the role, functionality, and benefits of chatbots in the article below.
Chatbots are tools that simplify the interaction between humans and computers. What exactly are they and why do businesses find them beneficial?
Live chat has the highest consumer satisfaction rate at 92%. What makes live chat such a popular communication tool and how can your online business benefit from using it?
Live chat and chatbots. A perfect combination for a lead generation. Learn how to use these two tools to win new leads for your business.
There are many reasons why leads don’t convert into customers. Chatbots, however, can increase user engagement by the continuous support assistance.
Live chat creates a seamless connection between businesses and customers. What is it exactly, how does it work, and what are the benefits of this communication solution?