What’s Customer Engagement? [Importance + Strategies]
Turn visitors into your brand’s loyal fans with these 10 engagement strategies. Check what other companies excel at customer engagement and learn from their example.
What is Voice of the Customer? [+10 VoC Techniques]
Find out how to identify 90% of customer needs after interviewing a group of 20-30 people. Learn to use the insights to make decisions about core business strategies, products, and services.
What Is Customer Care Service in Business: Definition & Examples
Learn what customer care is and why it doesn’t deserve to be used interchangeably with customer service. Find out how other companies rock social media for providing awesome customer care.
Top 200+ Customer Service Statistics & Trends (2024)
Customer service is becoming a hot subject. Find out everything you need to know on customer experience statistics to increase your client satisfaction and grow your business.
What Is Customer Orientation In Marketing : Examples & Skills
Learn how customer orientation can make your brand legendary. Check out how real companies do it and discover nine techniques to jump on the bandwagon.
The Best 19 Free Live Chat Software for Website Support in 2024
Compare the top free live chat software and choose the best one for your business. Discover the benefits and main features of a free support chat.
21 Best Thank You for Your Order Messages [Free Templates]
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
What Is a Customer Success Manager? [All You Need to Know]
The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
Customer Satisfaction Survey: 100+ Sample Questions & Guide
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
Excellent Customer Service Skills Training for Employees [+Free Resources]
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
8 Top eCommerce Platforms Compared & Reviewed (2024)
This article will help you decide which eCommerce platform is right for your type of business. Check out their features, pricing, and pros and cons at a glance.
Top 18 Customer Service Interview Questions & Answers [+Tips]
Prepare for your interview by going through these top customer service interview questions and answers. We have some tips and tricks to help you to win that job.
How to Handle Customer Complaints [10+ Response Examples]
It’s better to be praised than criticized, but customer complaints can be blessings in disguise for your company’s growth. Learn how to handle the most common customer service complaints and use them to your advantage.
What Is Customer Experience? [Definition & How to Improve]
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
How to Use Shopify & How It Works: Step-By-Step Guide for Beginners (2024)
E-commerce is trending and for a profitable reason. Jump on that train and learn how to use Shopify today!