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Latest articles

Tech library
When AI Plays Tricks: Compilation of AI Deepfakes and Scams [+ How to Stay Safe]
From realistic deepfake videos to AI-generated scam calls, AI is being weaponized in new and alarming ways. This article explores shocking examples of AI deception and offers practical tips to help you recognize and avoid falling victim to these tricks.
AI customer service
Best AI Agent for Customer Service: Top 10 Tools To Use
Which AI agent to use for your customer service? Compare the top tools and pick the right one for your business.
Alternatives
Comprehensive Olark Review: Features, Pricing, & More
Wondering if Olark is a good option for your business? Check out this Olark review to discover everything you need to know about the platform.
Alternatives
Freshdesk Review: Real-life User Opinions, Pros & Cons
Can’t decide whether to opt in or out of Freshdesk? Learn all you need to know about the software in this Freshdesk review.
Case Studies
GameBoost Returns to Tidio, Achieving 86% Resolution Rate and Customer Support Automation
GameBoost, a leading gaming marketplace, returned to Tidio after struggling with expensive, poorly-performing AI solutions, now leveraging Lyro AI to handle repetitive customer inquiries with exceptional efficiency.
AI customer service
AI in Customer Communication: Benefits, Use Cases & Tips
AI is helping businesses speed up replies to customers and taking pressure off support teams. This guide covers key benefits, real-world examples, and practical tips for using AI in customer communication.
AI customer service
Top 5 AI Agent Builders & How to Choose the Right One
Build smarter, no-code AI agents that will help you automate customer service and cut support costs. Learn which AI agent builder platforms to consider as we compare features, provide benefits, and practical setup tips.
Case Studies
Monster Tires Cuts Hours of Weekly Phone Calls with Tidio’s AI Agent
Monster Tires streamlined their customer support and ecommerce Sales process with Tidio's AI-powered platform, dramatically reducing time spent by sales reps on phone calls while increasing website engagement and simplifying their online sales quote process.