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Latest articles

AI customer service
Top 5 AI Agent Builders & How to Choose the Right One
Build smarter, no-code AI agents that will help you automate customer service and cut support costs. Learn which AI agent builder platforms to consider as we compare features, provide benefits, and practical setup tips.
Case Studies
Monster Tires Cuts Hours of Weekly Phone Calls with Tidio’s AI Agent
Monster Tires streamlined their customer support and ecommerce Sales process with Tidio's AI-powered platform, dramatically reducing time spent by sales reps on phone calls while increasing website engagement and simplifying their online sales quote process.
AI customer service
10 Best AI Agent for Ecommerce [Tool Reviews 2025]
Choose the right software for your business with this comparison of the best AI agent tools for ecommerce.
Chatbots
Top Agentic AI Companies: Detailed Review for Businesses
Choose the best agentic AI company for your business and learn how to overcome challenges of implementing the software.
AI customer service
5 Best AI Ticketing Systems for Customer Support in 2025
AI ticketing systems help support teams manage customer requests faster with smart automation and tagging. This guide breaks down how they work and which tools are worth considering.
Tech library
From Smiley Emojis to Escalations: Global Trends in Customer Support [Study]
How do people talk to chatbots around the world? This global study reveals surprising differences in tone, emoji use, and escalation rates, offering fresh insights into cultural customer support trends.
Case Studies
Secureframe Replaces Old Bot, Gains 20x Resolution Rate with Lyro AI
Secureframe replaced their previous AI chatbot with Tidio's Lyro AI, increasing resolution rates from 2-3% to 53% while streamlining complex compliance inquiries for their technical platform.
Case Studies
MattressNextDay Saves Over 400 Hours Monthly with Lyro AI
Award-winning UK mattress retailer streamlines customer support operations with AI-powered automation, delivering faster responses while reducing agent workload and maintaining exceptional service standards.