What Is a Customer Success Manager? [All You Need to Know]
The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
Customer Satisfaction Survey: 100+ Sample Questions & Guide
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
19 Best Customer Service Training Ideas and Resources
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
Top 8 eCommerce Platforms in 2021 [Feature Comparison]
This article will help you decide which eCommerce platform is right for your type of business. Check out their features, pricing, and pros and cons at a glance.
Top 18 Customer Service Interview Questions & Answers [+Tips]
Prepare for your interview by going through these top customer service interview questions and answers. We have some tips and tricks to help you to win that job.
How to Handle Customer Complaints [10+ Response Examples]
It’s better to be praised than criticized, but customer complaints can be blessings in disguise for your company’s growth. Learn how to handle the most common customer service complaints and use them to your advantage.
What Is Customer Experience? [Definition & How to Improve]
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
How Does Shopify Work? Step-by-Step Guide & Tutorial [2021]
E-commerce is trending and for a profitable reason. Jump on that train and learn how to use Shopify today!
Shopify Dropshipping: All You Must Know in 2021 [+Examples]
If you consider Shopify dropshipping, this article will help you decide if it is the right business model for you. Find out its pros and cons, how it works, and how much it costs.
How to Make a Logo in 8 Easy Steps [Tips + Examples]
Find out how to design a logo for any business by following a simple formula. All the best tips for creating a logo in one place.
Customer Satisfaction: All You Need to Know in 2021 [+Tips]
Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
10 Best Chat Widgets for Your Website [2021 Reviews]
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
Want a Chatbot to Succeed? Give It a Personality
Why do some chatbots are used by hundreds of thousands of people, while others are discarded? Our study suggests giving bots personality contributes to its success.
What Makes a Website Trustworthy? Ecommerce Trust Statistics
What’s more important? Good design or 5-star reviews? Find out the results of our original research and learn how to make customers trust your website.
Chatbot Design: Best Practices & 12 Inspiring Tips for 2021
Chatbot design principles illustrated with examples. Learn about best practices and useful hacks to design better and more engaging chatbots.
How to Use WordPress to Make a Website [Guide for Beginners]
WordPress is the largest content management system in the world. Find out how to make a WordPress website for your business.
