The customer success manager’s role is quite crucial to both the customer’s and company’s success. But what do they do exactly? Let’s find out!
Learn all you need to know about customer satisfaction surveys. We cover different types and give you a list of 100+ sample questions you’re free to use.
Looking for customer service training ideas and recommendations? Here you’ll find inspiration for yourself and your team.
This article will help you decide which eCommerce platform is right for your type of business. Check out their features, pricing, and pros and cons at a glance.
Prepare for your interview by going through these top customer service interview questions and answers. We have some tips and tricks to help you to win that job.
It’s better to be praised than criticized, but customer complaints can be blessings in disguise for your company’s growth. Learn how to handle the most common customer service complaints and use them to your advantage.
Everything you need to know about customer experience. What does it mean, why is it important, and how to improve the overall CX offered by your business.
E-commerce is trending and for a profitable reason. Jump on that train and learn how to use Shopify today!
If you consider Shopify dropshipping, this article will help you decide if it is the right business model for you. Find out its pros and cons, how it works, and how much it costs.
Find out how to design a logo for any business by following a simple formula. All the best tips for creating a logo in one place.
Happy customers are essential for a business. In fact, 96% of customers say satisfaction is crucial for their choice of and loyalty to a brand.
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
Why do some chatbots are used by hundreds of thousands of people, while others are discarded? Our study suggests giving bots personality contributes to its success.
What’s more important? Good design or 5-star reviews? Find out the results of our original research and learn how to make customers trust your website.
Chatbot design principles illustrated with examples. Learn about best practices and useful hacks to design better and more engaging chatbots.
WordPress is the largest content management system in the world. Find out how to make a WordPress website for your business.