How to Write Business Emails + Business Email Format Guide
Learn how to start, compose, and finish your business emails. A comprehensive guide to writing email messages that hit the spot and make a lasting impression.
Latest articles
Why Is Brand Voice Important and How To Define It?
One of the elements of effective branding is a brand voice. Finding it isn't as tough as you may think. We will show you how to do it and explain why the brand voice is so important.
The Holiday Shopping Season Messages That Will Double Your Sales in 2020
Ready-to-use ecommerce chatbot/email messages for your holiday shopping season marketing campaigns. The best templates for Halloween, Cyber Monday, and more.
Best Support Phrases and Quotes for All Types of Customer Service
Words matter. They’re like an instrument that, when used properly, evoke a positive emotional response and allow for effective communication.…
The Definitive Guide To Customer Support
This ultimate guide covers all of the bases related to the customer support subject matter - definitions, best practices, useful skills and a little bit of history as well.
Instant Messaging vs Live Chat: Which One For Your Online Customer Service?
Instant messaging and live chat are both good choices for seamless chat experience across the web. But which one should you choose for your online support?
Chatbot Flowchart and Decision Tree Examples
The structure of a flowchart/decision tree has much in common with chatbot design. Learn how to harness the power of flowcharts to make amazing chatbots.