Customer Service Manager [Job Description, Skills, More]
If you want to apply for a customer service manager position or you’re looking for one then you need to know the job description, duties, and responsibilities. Find out that and more in this article.
50 Best Free Minimalist WordPress Themes [2022]
Look no further for the best and free minimalist WordPress themes with pros & cons included. Learn how to choose the right theme for your new WordPress site.
16 Customer Retention Software Tools to Reduce Churn
Check out customer retention software, including CRM technology, that addresses all the main issues that cause churn in eCommerce and SaaS.
Customer Communication: 6 Effective Strategies [+Tips]
Check out the 6 strategies to improve your customer communication. Discover skills needed for effective interactions and tools to help you with it.
12 Crucial Customer Success Metrics & KPIs [2022]
Learn how to measure customer success with these KPIs. Discover the importance of customer success metrics and create your own dashboard.
AI in Education: Will Tech Destroy Education or Save It?
Read the results of our original research about AI in education. What are the pros and cons of using artificial intelligence in schools and learning?
8 Business Ideas for College Students [+How to Start]
Looking for a side business idea you can do as a college student? Take a look at the list of the best small capital and online businesses you can start at university. We’ve included tips from student entrepreneurs and a career advisor.
What Is Customer Loyalty? [Definition, Tips & Examples]
Find out what customer loyalty is and why it’s important. See the best examples of customer loyalty programs and discover which metrics are worth measuring if you want to promote loyalty among your customer base.
6 Apology Letters to Customers [Examples + Writing Tips]
Learn how to draft professional apology letters to customers and use the templates for the most common situations in customer service. Just copy-paste the text and fill it in with your company details.
Retail Customer Service [Tips, Skills & Examples]
Learn the importance of retail customer service. Discover examples of good & bad customer service in retail stores. Check out tips to help you improve.
Top 20 Best Customer Service Books You Need To Read
Looking into transforming the way your company handles customers? Check out the 20 best customer service books that can help you improve your business.
13 Top Customer Success Interview Questions [+Best Answers]
Not sure what to ask candidates applying for customer success roles? Or maybe you don’t know how to answer the interview questions? Either way, we’ve got you covered.
Customer Service Scenarios for Role Plays [Examples]
Not sure how to deal with difficult customers? We’ve got you ready-to-use customer service role-play scripts for training and onboarding.
How to Build Customer Experience (CX) Strategy
Here’s how to define a great digital customer experience strategy. Read on to find out what are best practices to improve customer experience. There are also examples of how real businesses develop CX strategies.
Best Practices for Customer Onboarding [2022]
Customers who don’t understand what a product does are very likely to churn. In this article, we show you how you can avoid this situation thanks to a well-designed onboarding process.
